Emergency Dept - Patient Liaison - Part Time

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a world-renowned medical center as a Patient Liaison in the Emergency Room. You'll serve as the first point of contact for patients and visitors, providing guidance and support while ensuring a calm and professional environment. This role involves collaboration with hospital staff to address concerns and maintain safety. With a commitment to excellence, UT Southwestern offers a competitive benefits package, including healthcare and paid time off, making it an ideal place for career growth.

Benefits

PPO medical plan

Paid Time Off

Retirement Programs

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness

Qualifications

• 2 years of relevant experience required.
• Must obtain CPI and BLS certifications within specified time.

Responsibilities

• Greet patients and families upon arrival to the ER.
• Assist in managing behavioral escalations and maintain a safe environment.
• Collaborate with staff to prevent escalation of concerns.

Skills

Communication

De-escalation

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Job Description

Description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Patient Liaisons serve as the first point of contact for patients and visitors entering the Emergency Room. They provide guidance to individuals seeking medical care and support to those visiting friends or family members. Acting as intermediaries, Liaisons address concerns on behalf of patients and families, collaborating closely with hospital staff to ensure clear communication and a supportive environment. They assess patient and visitor needs, helping to de-escalate potentially tense situations by offering accurate information and reassurance in a calm, professional manner.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Education
  High School Diploma or equivalent
• Experience
  2 years of relevant experience
• Licenses and Certifications
  (CPI) CRISIS PREVENTION INSTITUT CER within 180 Days and
  (BLS) BASIC LIFE SUPPORT course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Preferred

• Education
  Bachelor's Degree
• Experience
  2 years of ER experience or
  1 year to four (4) years of security, military, and/or law enforcement background or
  2 years of experience with behavioral health patients in a healthcare team setting

JOB DUTIES

• Meets, greets patients, families, and visitors upon arrival to the Emergency Room (ER).
• Provides direction assistance to patients, families, and guests.
• Rounds regularly through the ER monitoring for behavioral escalation concerns.
• Works in collaboration with staff to prevent patient/visitor escalation of behavioral concerns.
• Maintains body language that is non-threatening when responding to patient/visitor behavioral escalations.
• Responds as a member of the multidisciplinary team to behavioral escalation situations in the ER.
• Applies learned de-escalation skills when responding to disruptive events.
• Participates in workplace violence event debriefings in the ER.
• Maintains a close professional working relationship with the University Police.
• Ensures ER Lobby remains free of clutter and assist in maintaining a safe working environment (i.e., wheelchairs are placed in appropriate areas when not in use.)
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Copyright 2017.The University of Texas Southwestern Medical Center5323 Harry Hines Blvd., Dallas, Texas 75390Phone [phone]