Emergency Department Technician

St. Charles Health System; Bend (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

St. Charles Health System in Bend, OR is seeking an Emergency Department Technician to provide high‑quality patient care under RN supervision. The role covers float shifts across St. Charles Health System hospitals, including Bend and Redmond, with potential short‑notice reassignment.

The position emphasizes patient safety, documentation, compassionate communication, and teamwork in a fast‑paced ED environment; EMT/CNA certification and a strong commitment to regulatory standards are important.

Qualifications

• Must have a high school diploma or GED.
• Preferred EMT, CNA, MA or Paramedic training or RN student experience.
• Current licensure/certification as EMT, CNA or similar is preferred.

Responsibilities

• Recognizes, reports, and records observations and care provided.
• Functions under the supervision of Registered Nursing.
• Documents patient care in accordance with policies.
• Maintains a safe, clean, and therapeutic care environment.
• Transports patients and assists with unit operations.

Skills

Patient care

Observation

Documentation

Interpersonal skills

Clinical safety

Education

High school diploma

EMT/CNA preferred training

RN student exposure

Tools

AHA BLS for Healthcare Provider

Job description

The ED Technician provides the highest quality standards of care for patients in the Emergency Department in accordance with the organization’s mission, philosophy, policies, and procedure and within the scope of this job description.

Emergency Department Technicians serve patients throughout St. Charles Health Systems hospitals, providing coverage 24 hours a day. Emergency Department Technicians in float positions are required to work at St. Charles Health System hospitals (Bend, Redmond). The Emergency Department Technician float positions may be required to shift assignments with minimal notice.

This position does not directly supervise any other caregivers.

Essential Functions And Duties

• Recognizes, reports, and records observations and care provided.
• Functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.
• Performs tasks in which competency has been demonstrated as delegated by the Registered Nurse.
• Provides patient care hygiene as needed.
• Stocks unit, transports patients, and assists in keeping the unit clean and free of clutter.
• Acts as continuous patient observer and/or clinical sitter to ensure the safety of at-risk patient populations. Intervenes within scope of training and escalates concerns to the RN.
• Participates in maintaining regulatory requirements of the department.
• Cleans equipment and helps identify need for maintenance, when appropriate, and ensures rental equipment is returned to agency of ownership.
• Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient, and caregiver.
• Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.
• Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Documents all patient care with proficiency in compliance with hospital policies, procedures, and regulatory agencies.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: High school graduate or GED equivalent. Must be willing to take additional courses as required for the position.
• Preferred: Completion of training program: EMT, CNA1, CNA2, MA, Paramedic, RN Students: completion of 1st quarter/semester of nursing school.

Licensure/Certification/Registration

• Required: AHA Basic Life Support for Healthcare Provider certification.
• Preferred: Current Licensure/Certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.

Experience

• Required: Current Licensure/Certification as an EMT, CNA1, CNA2, MA, Paramedic OR candidates without an active license listed above: 1 year experience in a direct clinical patient care environment (EMS, hospital, urgent care, Military Corpsman/Medic, LTC facility), OR RN Students: completion of 1st quarter/semester of nursing school.
• Preferred: Current Licensure/Certification as an EMT, CNA1, CNA2, MA, Paramedic AND 1 year experience in direct patient care environment. Previous experience working with the public, problem solving, and community agencies and resources strongly preferred.