Emergency Department Registrar

Penn Medicine, University of Pennsylvania Health System; Doylestown (Bucks County); On-site; USD 35,000 - 52,000; Full time

Job summary

Penn Medicine in the United States seeks a patient registration specialist to accurately complete emergency department registrations, identify patients by two identifiers, and collect complete demographic and insurance information at the bedside. You will verify insurance benefits and assist with co-payments, while maintaining EMTALA compliance.

Our team emphasizes compassionate care and accurate data entry, monitors the registration queue, and refers patients to financial counseling as needed.

Qualifications

• H.S. Diploma or GED required.

Responsibilities

• Accurately identify the patient and select the patient’s medical record.
• Conduct patient interview at the bedside and enter all required demographic and insurance information accurately.
• Monitor work queue and correct unresolved account errors within prescribed timeframe. Maintain RQA quality score at or above established standard for the department.
• Maintain knowledge of EMTALA and other applicable regulatory requirements and guidelines.
• Obtain patient signature or e signature of patient/ representative on all required forms.
• Verify patient insurance eligibility and benefits at the time of service using automated resources and document accurately.
• Identify need for financial counseling and refer patients to appropriate resource.
• Identify and collect emergency care co-payment. Meet or exceed monthly departmental collection goals.
• Identify and collect patient’s copayment for Emergency services as applicable.
• Complete all required forms and documentation to ensure regulatory compliance.
• Complete an accurate outpatient registration during off hours for Outpatient Testing.

Education

H.S. Diploma/GED

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• To complete an accurate patient registration for Emergency department services

Responsibilities

1. Accurately identify the patient and select the patient’s medical record:
   
   
   
   1. Identify patient using 2 identifiers (name and DOB).
   
   
   2. Select correct patient medical record and complete patient pre registration.
   
   
   3. Conduct patient interview at the bedside and enter all required demographic and insurance information accurately, including patient contact information and insurance coverage.
   
   
   4. Monitor work que and correct unresolved account errors within prescribed timeframe. Maintain RQA quality score at or above established standard for the department.
   
   
   5. Maintain knowledge of EMTALA and other applicable regulatory requirements and guidelines.
   
   
   6. Obtain patient signature or e signature of patient/ representative on all required forms.
   
   
   
   


2. Verify patient insurance eligibility and benefits at the time of service using automated resources and document accurately:
   
   
   
   1. Verify insurance eligibility and benefits using available resources and automated online tools provided according to departmental protocols.
   
   
   2. Maintain comprehensive knowledge of insurance plans and requirements.
   
   
   3. Complete Medicare Secondary Payer questions as required and according to dept protocols.
   
   
   4. Identify need for financial counseling and refer patients to appropriate resource.
   
   
   5. Identify and collect emergency care co-payment. Meet or exceed monthly departmental collection goals.
   
   
   
   


3. Identify and collect patient’s copayment for Emergency services as applicable.


4. Complete all required forms and documentation to ensure regulatory compliance.


5. Complete an accurate outpatient registration during off hours for Outpatient Testing.

Credentials

Education or Equivalent Experience

• H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.