Emergency Department Progress Chaser

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 20,000 - 33,000; Full time

Job summary

The Emergency Department Progress Chaser role within NHS University Hospitals of Liverpool Group (UHL Group) focuses on improving patient flow in the ED by monitoring progress, chasing outstanding investigations, and coordinating with clinical and operational teams to reduce delays.

The post holder will help ensure timely care, appropriate admissions or discharges, and support the delivery of the 4-hour standard.

Qualifications

• Diploma level qualification or equivalent in relevant field/discipline.
• GCSE English and Mathematics or equivalent.
• ECDL or equivalent experience.

Responsibilities

• Actively monitor all patients in ED using electronic systems (e.g., Whiteboard, dashboards).
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation.
• Escalate delays to the Nurse in Charge / Clinical Coordinator.
• Proactively chase results and ensure timely communication to clinical teams.
• Assist in progressing patient decisions and liaising with teams to reduce delays.

Skills

Communication skills

Organisational skills

Counselling basics

Education

Diploma level qualification or equivalent in relevant field/discipline

GCSE English and Mathematics or equivalent

ECDL or equivalent experience

Tools

Microsoft Word for Windows

Excel

PowerPoint

Outlook

Job description

The Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays. The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.,

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results including:
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments
• Assist in progressing patient decisions:

Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff.

he Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays. The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results including:
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments
• Assist in progressing patient decisions:

Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff,

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £25.70 (standard disclosure) or £46.70 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Our statement on modern slavery We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain. The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust's supply chains and its partners to assess risk exposure and management on modern slavery. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

• Diploma level qualification or equivalent in relevant field/discipline
• GCSE English and Mathematics or equivalent
• ECDL or equivalent experience

Desirable criteria

• Evidence of continued role development:
• Willing to undertake Macmillan learning and development courses.
• Basic counselling
• NVQ in Care or similar, Relevant Health or Social Care experience
• Experience of coaching/teaching patients and carers

Desirable criteria

• Previous medical secretarial experience
• Experience co-ordinating a patient workload, Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
• Advanced knowledge of medical terminology.
• Understanding of person-centred care.
• Able to use own initiative and work without supervision.
• Able to prioritise work and work of others.
• Possess excellent communication skills
• Effective organisation skills
• Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
• Good observation skills.
• Good observation skills.
• Ability to work flexibly dependant on the needs of the service
• Tactful and diplomatic with the ability to ask sensitively about information needs.
• Ability to retrieve information from a wide range of sources and in different formats.
• Able to use own initiative and work without supervision, Must be prepared to work across different hospital sites

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West. We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.