Emergency Department Patient Services Representative

UPMC; Waynesburg (Greene County); On-site; USD 25,000 - 30,000; Full time

Job summary

UPMC Greene is seeking a Patient Access professional to coordinate access across the revenue cycle, from scheduling and registration to referral and denial management. This on-site role supports a fast-paced hospital setting at 350 Bonar Avenue, Waynesburg, PA.

The position requires accurate ADT/hospital system registration, insurance eligibility verification, and patient financial counseling. You will collect payments, maintain confidentiality under HIPAA, and collaborate with clinical partners

Responsibilities

• Reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Register patients accurately into hospital ADT or clinical systems during downtime.
• Confirm insurance eligibility and coordinate benefits for a seamless billing process.
• Counsel patients regarding insurance coverage and financial liability; collect payments at the day of service.
• Obtain signatures for consent to treat and financial responsibility while upholding HIPAA rules.

Job description

Job Summary:
Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management.

• Work Location/Address: UPMC Greene (350 Bonar Avenue, Waynesburg, Pa 15370)
• Hours per week: Full Time/ 40 hours per week Primary day shift, between the hours of 6am and 6pm
• Shift time: Varied shifts (12 hr. shifts being 6a-630 or 6p-6a: 10 hr. shifts being 6a-430p or 7a to 5:30p or 730a-6pm: 8-hr shifts being 7a-330p, 7:30a to 4pm, or 9:30 a-6p: half shifts being 7a-11a)
• Days: Varied days, evenings, Rotational weekends, and holidays.

Responsibilities

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provides a warm greeting for all patientsSupport and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable)
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtains or updates necessary demographic and insurance related information.
• Works independently to perform a timely patient interview and registration for services at the bed side.
• Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.