Emergency Department Patient Services Representative

UPMC; Muncy (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Muncy with coverage at UPMC Williamsport. The role involves welcoming patients, educating them on copayments and financial obligations, and connecting them to financial advocacy resources.

Responsibilities include ED/ADT registration, insurance verification, patient payments, and maintaining data accuracy while upholding HIPAA and service excellence in a fast-paced environment.

Qualifications

• Strong customer service skills.
• Healthcare experience preferred.
• Ability to educate patients on copayments and financial obligations while maintaining confidentiality.

Responsibilities

• Reconcile and maintain the First Net Emergency Department Tracking Board and Hospital ADT system.
• Register patients accurately into hospital ADT and/or clinical system during downtime with monitoring and reconciliation of every patient for accuracy.
• Primary resource for ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility and coordinate benefits to support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-payments, co-insurance, and deductibles at the time of service.
• Provide a warm greeting for all patients.
• Uphold UPMC values and HIPAA policies while performing duties.

Skills

Customer service

Healthcare experience

HIPAA compliance

Professional communication

Job description

Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Muncy. Coverage at UPMC Williamsport would be required as well. This role would work varying days, including every other weekend and every other holiday, primarily 2nd shift (3:00pm-11:00pm and 5:00pm-1:00am) with 1st shift as needed (7:00am-3:00pm, 9:00am-5:00pm, and 11:00am-7:00pm).

An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, all while promoting an overall culture of service excellence

If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience,

Responsibilities:

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.

• C

  entral Resource for all ADT registration and problem resolution during evenings, weekends and holidays.

• Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provide a warm greeting for all patients.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporate acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable).
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtain or update necessary demographic and insurance related information.
• Work independently to perform a timely patient interview and registration for services at the bed side.
• Generate and complete all applicable forms and necessary communications.
• Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.