Emergency Department Navigator - Community Outreach

CHRISTUS Health; San Antonio (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

CHRISTUS Health in San Antonio, TX seeks an Emergency Department Navigator to identify clinical needs and develop patient-specific care plans in alignment with regulatory requirements. The role guides policy on the unit, participates in Department council and Performance Improvement initiatives, and helps connect patients to primary care and community resources.

The position emphasizes coordinating care for frequent ED users, collecting demographics, and ensuring timely follow-up, with duties

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of related experience preferred.
• BLS preferred.

Responsibilities

• Identifies and visits patients who frequently use the ED for non-emergent episodes.
• Obtains reliable patient demographics and contact information from patients in the ED.
• Conducts interviews to begin an assessment of barriers and circumstances that led the patient to the ED.
• Addresses and closes gaps in service coordination.
• Provides patients with information and linkage to a primary care provider if the patient is without a provider.
• Links patients to health and social support services and to Community Health Worker follow-up.
• Contacts patient within 24 hours after ED discharge to assure care coordination.
• Educates patients and families about medical homes and proper ED use.
• Demonstrates competence in assigned responsibilities, respecting diverse needs.
• Adapts assessment, treatment, and services to meet demographic and developmental needs.

Education

High School Diploma or equivalent

Job description

Summary:

The Emergency Department Navigator identifies clinical needs and develops patient-specific care plans in accordance with the regulatory requirements and assists in preparation for regulatory body surveys. Assist in or direct policy on the unit utilizing evidence-based practice. Participates in Department council and Program Performance Improvement initiatives. Attends relevant meetings and communicates information to program members, implements new departmental policies and procedures. Other duties as assigned.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Identifies and visits patients who have frequently used the emergency department for non-emergent episodes.
• Obtains reliable patient demographics and contact information from patients in the emergency department.
• Conducts interviews with patients to begin an assessment of the barriers and circumstances that led the patient to the emergency department.
• Addresses and closes the gaps in service coordination.
• Provides patient with information and linkage with a primary care provider if the patient is without a provider.
• Provides patients with information and linkages to health and social support services and direct referrals to the Community-based Community Health Worker for continued follow-up and assistance in the community.
• Contacts patient and referral sources within 24 hours after discharge from the emergency department to assure service coordination and continuity of care.
• Educates patients and families about medical homes and the proper use of the emergency department.
• Demonstrates competence to perform assigned responsibilities is a manner that meets the population-specific and developmental needs of the members served by the department.
• Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, and age-specific and other developmental needs of each member served.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Requirements:

Education/Skills

• High School Diploma or equivalent required

Experience

• 1 – 3 years of related experience preferred

Licenses, Registrations, or Certifications

• BLS preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time