Emergency Department Coordinator

HealthPartners, Inc.; Northern (KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Regions Hospital in St. Paul, MN is seeking an ED Coordinator to join our Emergency Department team and help deliver patient-centered care.

As an ED Coordinator you will be the first contact for patients and families, process charts, admit patients, and support physicians and nurses with operations.

The role requires strong customer service, computer skills, and ability to multitask in a fast-paced environment; schedule 5 PM–1:30 AM with every other weekend.

Qualifications

• Experience with office procedures and equipment.
• Proficient computer skills.
• Customer service experience with in-person and phone interactions.

Responsibilities

• Enter patient care data and process charts.
• Order tests as directed and admit patients.
• Screen and answer calls; coordinate patient flow with care team.

Skills

Customer service

Multitasking

Problem solving

Public contact skills

Computer skills

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR)

Job description

Regions Hospital in St. Paul, MN is looking for exceptional, patient focused ED Coordinators to join our Emergency Department team and make a difference for our patients and our community.

ED Coordinators are one of the Emergency Center's first line of contact with emergency patients, patient families, physicians, nurses, paramedics, police officers and other para‑medical personnel both in‑house and outside the hospital. This is an excellent position for someone who possesses a high degree of public contact skills.

Other responsibilities as an ED coordinator includes entering patient care data, ordering tests as directed, chart processing, admitting patients, screening and answering phone calls, as well as other tasks as assigned. Coordinates patient flow and assists physicians and nurses with all aspects of patient care. ED Coordinators tasks must be constantly prioritized and executed quickly and accurately.

At Regions Hospital, we are known for saving lives in our Level I Trauma Center, and our staff is key to the exceptional care we provide each patient.Our award-winning programs give our patients and their families a place of comfort and healing. We are proud of the care we give each and every patient. Join our team and make good happen!

Work Schedule:

5 PM-1:30 AM, flex, every other weekend.

Required Qualifications

• Previous experience or recent education (within one year) with office procedures and equipment.
• Previous computer experience required.
• Previous customer service experience that includes personal interactions, both in person and on the phone, problem solving and multi-tasking with skill in balancing the need of guests, patients and colleagues.

Preferred Qualifications

• High school diploma or equivalent.
• Education or previous experience in health care field.
• Previous experience using an electronic medical record.
• Health Unit Coordinator Certification or experience.
• Knowledge of medical terminology.
• Demonstrates understanding of patient rights and HIPAA.