Emergency Department Care Navigator

CHRISTUS Health; Santa Fe (NM); On-site; USD 70,000 - 95,000; Full time

Job summary

CHRISTUS Health in Santa Fe, NM seeks an Emergency Department Care Manager to optimize patient throughput and coordinate care across the continuum. The role requires strong clinical judgment and collaboration with nurses, physicians, care managers, and community partners to determine the appropriate level of care.

You will assess patients, facilitate discharge planning, manage high-use cases, and arrange home health, DME, and post‑ED referrals while addressing social determinants of health.

Qualifications

• Must have BSN or MSW degree.
• RN or LMSW license in the state of employment.
• Familiar with evidence-based medical necessity criteria and prior authorization processes.

Responsibilities

• Assess patient status and determine appropriate level of care.
• Coordinate discharge planning with Home Health, DME, and community resources.
• Educate patients and families about care plans and options.
• Collaborate with physicians and care team to optimize patient outcomes.
• Manage high-use patients and complex discharge planning.

Skills

Clinical case management

Interdisciplinary collaboration

Healthcare terminology

Education

BSN or MSW degree

Tools

Prior authorization software

Job description

CHRISTUS Health in Santa Fe, NM seeks an Emergency Department Care Manager to optimize patient throughput and coordinate care across the continuum. The role requires strong clinical judgment and collaboration with nurses, physicians, care managers, and community partners to determine the appropriate level of care.

You will assess patients, facilitate discharge planning, manage high-use cases, and arrange home health, DME, and post‑ED referrals while addressing social determinants of health.