Emergency Coordinator

Bravia Services; Indiana (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

Bravia Services seeks a Patient Transport Coordinator/MOCC Transport Coordinator to manage patient movement between healthcare facilities and community services. The role requires coordinating EMS, ambulance, air medical, wheelchair, and other transportation services with a focus on safety, timeliness, and clear communication.

Applicants should have an associates degree (or equivalent) and at least 3 years in healthcare operations or EMS, plus strong organization, communication, and

Qualifications

• Associates degree or equivalent combination of education and experience.
• 3 years of experience in healthcare operations, EMS, emergency communications, transportation coordination, dispatch operations, patient access, patient logistics, or elated field.
• Experience coordinating multiple activities in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with technology systems, documentation platforms, and communication tools.

Responsibilities

• Coordinate transportation resources for patients moving between facilities.
• Assess transportation requirements based on patient condition and needs.
• Arrange ground ambulance, air medical, wheelchair, stretcher, and other transport services.
• Communicate transport plans and updates to referring facilities and stakeholders.
• Maintain awareness of resources, coverage areas, and limitations.
• Prioritize requests based on urgency and protocols.
• Monitor active transports and resolve delays or barriers.
• Coordinate with transfer coordinators, EMS, and vendors to support timely movement.
• Document arrangements, communications, milestones, and outcomes.
• Assist with surge operations and regional resource coordination.
• Identify process improvements and ensure regulatory compliance.
• Deliver exceptional customer service to providers and partners.

Skills

EMS knowledge

Prioritization

Critical thinking

Calm under pressure

Customer service

Relationship building

Education

Associates degree

Tools

Documentation platforms

Communication tools

Job description

Job Title: Patient Transport Coordinator/MOCC Transport Coordinator

Duration: Long Term Contract

DUTIES & RESPONSIBILITIES

• Coordinate transportation resources for patients requiring movement between healthcare facilities, treatment settings, or community-based services.
• Assess transportation requirements based on patient condition, clinical needs, mobility limitations, equipment requirements, and level of care.
• Arrange and coordinate ground ambulance, air medical, wheelchair, stretcher, and other transportation services as appropriate.
• Communicate transportation plans, estimated arrival times, delays, and updates to referring facilities, receiving organizations, providers, and other stakeholders.
• Maintain awareness of available transportation resources, service capabilities, geographic coverage areas, and operational limitations.
• Prioritize transportation requests based on urgency, clinical need, resource availability, and established operational protocols.
• Monitor active transports and facilitate resolution of transport-related issues, delays, or barriers.
• Coordinate with Transfer Coordinators, healthcare providers, EMS agencies, and transportation vendors to support timely patient movement.
• Document transportation arrangements, communications, milestones, and outcomes within designated systems.
• Assist with surge operations, emergency response activities, and regional resource coordination efforts when activated.
• Identify process improvement opportunities and esc…
• Maintain compliance with all applicable policies, procedures, regulatory requirements, contractual obligations, and privacy standards.
• Deliver exceptional customer service to healthcare providers, transportation partners, and healthcare organizations.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of EMS, ambulance, and healthcare transportation operations.
• Ability to prioritize competing requests and rapidly adapt to changing conditions.
• Strong critical thinking and decision-making skills.
• Ability to remain calm and effective during high-pressure situations.
• Excellent customer service and stakeholder communication skills.
• Ability to build collaborative relationships with healthcare providers, EMS agencies, transportation vendors, and community partners.

MINIMUM QUALIFICATIONS

• Associates degree or equivalent combination of education and experience.
• Three (3) years of experience in healthcare operations, EMS, emergency communications, transportation coordination, dispatch operations, patient access, patient logistics, or elated field.
• Experience coordinating multiple activities simultaneously in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with technology systems, documentation platforms, and communication tools.

PREFERRED QUALIFICATIONS

• Paramedic, Registered Nurse (RN), or other healthcare credential preferred.
• Familiarity with regional EMS systems, healthcare networks, and transportation resources.
• Experience using CAD, dispatch, transfer management, or healthcare logistics software.
• Knowledge of healthcare regulations, patient privacy requirements, and documentation