Emergency Communications Specialist Trainee - Department of Emergency Management & Communications

Carroll County Government, MD; Westminster (MD); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Overtime

Compensatory Time

Shift Differential

On-Call Pay

Job summary

The Carroll County Government is seeking an Emergency Communications Specialist Trainee to learn how to receive 9-1-1 and administrative calls using industry-standard protocol systems. The program includes 8-12 weeks of classroom instruction followed by on-the-job guidance from a certified training officer.

Completion may lead to a promotion to Emergency Communications Specialist I. Strong map-reading skills and knowledge of Carroll County geography will aid in assisting 9-1-1 callers in a

Qualifications

• High school diploma or GED; education/experience may be substituted for minimum requirements.
• Must successfully obtain Maryland Emergency Medical Dispatcher license, CPR, Emergency Telecommunicator Certification, Emergency Dispatch Certification, CJIS certification, FEMA IC 100/200/700/800, Implicit Bias training, Acute Traumatic and Chronic Stress Management training within one year of employment.

Responsibilities

• Receive 9-1-1 and administrative communications via phone, text, and other media; provide pre-arrival instructions.
• Respond to after-hours calls for assigned County agencies.
• Monitor alarms and coordinate with the ECC and agencies.
• Compile reports and records as required by management or government entities.
• Assist Emergency Communications Specialists and Supervisors as needed.
• Adhere to ECC policies and procedures and complete required trainings.

Skills

Keyboarding

Local Geography

Computer Aided Dispatch Software

Education

High school diploma or GED

Job description

Emergency Communications Specialist Trainee

Information

Pay Range (Grade): $24.14 - $42.23 (H400)

Hiring Pay Range: $24.14 - $25.35

Other Compensation Offered: Overtime, Compensatory Time, Shift Differential, On-Call Pay

Employment Type: Full-Time

Organization: Emergency Management & Communications - Communications

Location: New Windsor Office Complex

Reports to: Emergency Communications Specialist Supervisor

Classification: Non-Exempt (40529)

Who We Are

At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.

What You Will Do

Are you ready to begin a career in emergency communications? As an Emergency Communications Specialist Trainee, you will be trained to receive 9-1-1 and administrative calls using industry standard protocol systems. Training includes 8-12 weeks of classroom instruction followed by on-the-job guidance with a certified training officer. Upon completion of the training requirements, you may be eligible to receive a promotion to Emergency Communications Specialist I. Your ability to read and interpret maps and knowledge of the geography of Carroll County will help you to provide assistance to 9-1-1 callers.

Essential Duties

• Receive 9-1-1 and administrative communications via phone call, text message, and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center (ECC).
• Compile reports and records as required by management or government agencies.
• Perform duties, assist Emergency Communications Specialists and/or Emergency Communications Specialist Supervisors, as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.

Your Skills

• Keyboarding (Developing)
• Local Geography (Intermediate)
• Computer Aided Dispatch Software (Introductory)

Your Strengths

• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Digital Literacy
• Information Management
• Resilience

Education And Experience

• High school diploma or general education diploma (GED)
• A comparable amount of education and experience may be substituted for the minimum requirement.

Required Licenses And Certifications

• Valid driver's license

Must successfully obtain the following licenses and certifications within the required time:

• Maryland Emergency Medical Dispatcher license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)
• FEMA IC 100, 200, 700, 800 certifications (or must obtain within one year of employment)
• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment)

Additional Information

• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights, weekends, and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS certification.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required.
• Must meet Carroll County Risk Management driver eligibility requirements
• Work is performed without leaving the facility for long periods of time.

Why You Will Love Working Here

All The Benefits You Need

Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:

• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year

Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)

Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.

Questions or need assistance? Please contact us at [e-mail], via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Why You Will Love Working Here

Carroll County Government Is Dedicated To Fostering a Culture Focused On The Total Well-being Of Our Employees. For Eligible Employees, This Includes

• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year

Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)