Emergency Communications Dispatcher – Public Safety

Public Safety Dispatch Network; Phelps (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Phelps, KY, is seeking qualified telecommunicators to process emergency and nonemergency requests, verify incident locations, and coordinate response resources with CAD, radio, and mapping systems.

Role requires accurate typing, active listening, clear communication, and the ability to switch between tasks. Employment includes shift work, ongoing training, and adherence to confidentiality and safety protocols.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Decision making

Multitasking

Education

High school diploma

Tools

CAD software

Radio systems

Job description

Public Safety Dispatch Network in Phelps, KY, is seeking qualified telecommunicators to process emergency and nonemergency requests, verify incident locations, and coordinate response resources with CAD, radio, and mapping systems.

Role requires accurate typing, active listening, clear communication, and the ability to switch between tasks. Employment includes shift work, ongoing training, and adherence to confidentiality and safety protocols.