Emergency Communications Dispatcher I

City of Pleasant Hill; Pleasant Hill (CA); On-site; USD 75,000 - 96,000; Full time

Job summary

The City of Pleasant Hill seeks a Dispatcher I for its Police Department to handle incoming calls, prioritize requests, and support police communications. This civilian position works in the Support Services Division performing a variety of clerical duties and may require flexible hours.

Requirements include 2–3 years of general office work with typing 40 wpm, knowledge of business English, and the ability to learn dispatching tasks. Competitive benefits are provided.

Qualifications

• 2–3 years of general office work including typing varied materials.
• Type at least 40 wpm net.
• Knowledge of business English and spelling; modern office practices and procedures; record keeping.
• Ability to learn assigned clerical tasks readily and adhere to prescribed routine.
• Write English legibly; establish and maintain effective working relationships with others and the public.

Responsibilities

• Answer emergency and non-emergency police-related phone calls and prioritize requests based on available resources.
• Receive radio requests and handle accordingly; type, process and file a wide variety of reports and materials.
• Assist department personnel and the public in person and by phone with record checks and report requests.
• May be assigned to work varying hours, shifts, holidays, weekends and overtime.

Skills

Typing 40 wpm

General office work

Public contact

Clerical tasks

Radio dispatching skills

Tools

Office equipment operation

Job description

The City of Pleasant Hill seeks a Dispatcher I for its Police Department to handle incoming calls, prioritize requests, and support police communications. This civilian position works in the Support Services Division performing a variety of clerical duties and may require flexible hours.

Requirements include 2–3 years of general office work with typing 40 wpm, knowledge of business English, and the ability to learn dispatching tasks. Competitive benefits are provided.