Emergency Communications Dispatcher

Public Safety Dispatch Network; Sugarloaf Village (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Sugarloaf, CA seeks a dispatcher/telecommunicator to join a multi-agency environment. The role combines information intake, decision-making, and use of CAD, radio, and telephone systems to support emergency responders.

Applicants should have a high school diploma, strong typing, active listening, and clear communication. Training, certifications, and shift work may apply depending on the agency and appointment type.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Tools

CAD software

Radio systems

Telephone systems

Job description

Public Safety Dispatch Network in Sugarloaf, CA seeks a dispatcher/telecommunicator to join a multi-agency environment. The role combines information intake, decision-making, and use of CAD, radio, and telephone systems to support emergency responders.

Applicants should have a high school diploma, strong typing, active listening, and clear communication. Training, certifications, and shift work may apply depending on the agency and appointment type.