Emergency Communications Dispatcher

City Of Shawnee; Shawnee (KS); On-site; USD 52,000 - 60,000; Full time

Job summary

The City of Shawnee seeks a Police Department Dispatcher to serve as a primary contact for the community, handling radio, telephone, and CAD operations in a 24-hour emergency communications center. The role includes answering calls, dispatching units, and assisting officers and citizens with clerical duties.

Starting hiring range is $51,621 per year, with lateral entries up to $60,365 and a possible $2,000 bonus for previous dispatch experience. Shift work and variable hours apply.

Qualifications

• High school diploma or the equivalent, with some college preferred.
• Prior experience in a public contact occupation is desired.
• Successful completion of the department's Dispatcher Training Program.
• Any combination of education and experience that provides the knowledge, skills and abilities to successfully perform the responsibilities identified in this job posting may also be considered.

Responsibilities

• Understand the basic functions of City services.
• Understand the need and requirements surrounding law enforcement records.
• Understand and comply with operational policies, procedures, codes of conduct, standards, and orders.
• Dispatch and direct police and other police department personnel to calls for police services.
• Answer emergency and non-emergency telephone calls and make appropriate assignments or transfers based on the information given.
• Monitor police and other emergency services radio traffic and speak on a police radio in an understandable fashion.
• Monitor activity, enter call for service information, and make and update assignments in the department Computer Aided Dispatch (CAD) System.
• Navigate, comprehend, and make accurate entries into various law enforcement information systems.
• Perform other duties as assigned or requested.

Education

High school diploma or equivalent

Some college preferred

Job description

The City of Shawnee seeks a Police Department Dispatcher to serve as a primary contact for the community, handling radio, telephone, and CAD operations in a 24-hour emergency communications center. The role includes answering calls, dispatching units, and assisting officers and citizens with clerical duties.

Starting hiring range is $51,621 per year, with lateral entries up to $60,365 and a possible $2,000 bonus for previous dispatch experience. Shift work and variable hours apply.