Emergency Communications Dispatcher

Stillwater County, MT; Montana; On-site; USD 40,000 - 56,000; Full time

Job summary

Stillwater County is seeking a Communications Officer for the Sheriff’s Office to handle emergency and non-emergency requests via telephone, radio, and computer-aided dispatch systems. The role dispatches law enforcement, fire, EMS, and other responders while monitoring unit status and maintaining records.

The position requires calm decision-making under stress, multi-tasking, and adherence to procedures. Certifications (POST, CJIN, EMD, CPR) must be obtained within one year of hire; a Montana

Qualifications

• High school diploma or GED required.
• 1 year+ of public contact/customer service experience preferred.
• Basic computer skills; county geography helpful.
• Remain calm under stress, multi-task in a fast-paced environment.
• Must obtain Montana POST, CJIN, EMD, and CPR certifications within 1 year of hire.
• Must possess and maintain a valid Montana driver’s license.

Responsibilities

• Receive and evaluate emergency and non-emergency calls; determine priority and dispatch personnel/resources.
• Operate communications systems (radios, telephones, terminals, paging, teletype).
• Monitor unit location/status for responder safety and timeliness.
• Maintain accurate records, logs, and documentation of calls and responses.
• Provide clear, professional communication with responders, other agencies, and the public.
• Handle sensitive information with discretion.
• May act as Terminal Agency Coordinator (TAC) or Alternate TAC.
• Assist in training new employees.
• Perform other duties as assigned.

Skills

Calm under stress

Clear communication

Multi-tasking

Public/customer contact

Discretion with sensitive information

Education

High school diploma or GED

Montana POST Basic Communications Officer Certification

CJIN Certification

Emergency Medical Dispatch (EMD) Certification

CPR Certification

Valid Montana driver’s license

Job description

Stillwater County is seeking a Communications Officer for the Sheriff’s Office to handle emergency and non-emergency requests via telephone, radio, and computer-aided dispatch systems. The role dispatches law enforcement, fire, EMS, and other responders while monitoring unit status and maintaining records.

The position requires calm decision-making under stress, multi-tasking, and adherence to procedures. Certifications (POST, CJIN, EMD, CPR) must be obtained within one year of hire; a Montana