Emergency Call Handling Field Engineer - US Remote with Travel

Motorola Solutions; New Jersey; Remote; USD 75,000 - 85,000; Full time

Job summary

A leading technology firm is seeking a Field Engineer to support the deployment of critical communication solutions in the public safety sector. The role requires extensive travel, with a focus on system configuration and customer support. Candidates should have a Bachelor’s degree in a relevant field and over three years of experience in complex IP product deployment. Competitive salary range of $75,000 - $85,000 plus benefits.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• 3+ years of deployment and integration experience.
• Experience with installation and troubleshooting of complex systems.
• Ability to work collaboratively with teams.

Responsibilities

• Perform system configuration for all supported ECH solutions.
• Conduct site verification testing before production.
• Provide support to customers during deployment.

Skills

Deployment and integration of complex IP products and systems

Installation of Server Virtualization

Troubleshooting of VMWare ESXi and Microsoft Hyper-V

Database management with Microsoft SQL Server

Windows Server administration

Workstation Operating Systems (Windows 7 & 10)

Basic knowledge of Linux

Network Switches knowledge

Basic knowledge of Firewalls and Routers

Public Safety Applications experience

Education

Bachelor's Degree in Engineering, IT, Software Engineering, or Technology

Tools

VMWare

Microsoft SQL Server

Windows Server

Cisco IOS

Fortinet Fortigate

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

This position is a remote position and candidates can be located anywhere in CST or EST time zones. There will be in excess of 75% travel.

Field Engineer Responsibilities

• Performs system configuration for all supported and assigned ECH solutions
• Performs site verification testing prior to cutting a site into a production environment
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Ensures that project-specific documentation is stored as appropriate
• Participates in the development and approval of Methods of Procedure
• Participates in pre-contract oral presentations and customer negotiates as required
• Maintains subject matter expert skills

Preferred Skills

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
• 3+ plus years of deployment and integration of complex IP products and systems.
• Experience with installation, administration, and troubleshooting of Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• Database Servers, specifically with Microsoft SQL Server 2008 R2/2012/2016
• Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• Workstation Operating Systems, specifically Windows 7 & 10
• Linux
• Network Switches, preferably with Cisco IOS
• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
• Server hardware / Workstation hardware
• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.
• Exercises judgment in the selection of methods and techniques for obtaining solutions.
• Ability to work collaboratively with regional and territorial management.
• Ability to effectively communicate with relevant peers and senior stakeholders.
• Ability to apply critical thinking skills to solve problems and make decisions
• There will be in excess of 75% travel

Preferred Qualifications

• 3+ year of experience in Deployment or Integration of complex IP products and systems.
• Comptia Network+ AND Security+

Target Base Salary Range

$75,000 - $85,0000

Travel Requirements

Over 75%

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Accessibility Statement

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete a reasonable accommodations form so we can assist you.