Emergency Call Handler -PT - 20hrs

NHS; Braintree (MA); On-site; USD 35,000 - 45,000; Part time

Job summary

Join a leading organization in the forensic care sector as an Emergency Call Handler in Braintree. This part-time role involves supporting individuals affected by sexual assault, working closely with professionals to manage sensitive situations. Ideal candidates will have excellent communication and customer service skills, alongside the ability to multitask effectively. Enjoy comprehensive training and a range of benefits while making a meaningful impact in the community.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension Scheme

Bonus Scheme

Life Assurance

Employee Assistant Programme

Long Service/Team of the Month Awards

Accredited and CPD training courses

Qualifications

• Excellent telephone manner.
• Effective social skills from public interaction.
• Ability to handle sensitive information.

Responsibilities

• Provide support for people affected by sexual assault.
• Work with Police and Social Services for forensic examinations.
• Multitask and work under pressure in a busy environment.

Skills

Customer Service

Telephone Triage

Communication

IT Literacy

Education

Minimum of 3 GCSEs at grade C or above

Job description

Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Mountain Healthcare provide holistic support and offer forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.

The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's.

Main duties of the job

The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.Join the Best Provider, Make the Greatest DifferenceClinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Job responsibilities

The right candidate needs to be able to multitask and work well under pressure. Its a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential).

We are looking for someone to join us Part-Time - 20 hours per week.

This Emergency Call Handler role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Company Benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Bonus Scheme
• Life Assurance
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses

Person Specification

Qualifications

• Minimum of 3 GCSEs at grade C or above or equivalent
• Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Experience

• To succeed in this Emergency Call Handler role, you will need:
• Excellent telephone manner
• Effective social skills gained from experience dealing with the public
• An understanding of the call handling and telephone triage roles
• Effective communicator (both verbal and written)
• Results-orientated with good communication and interpersonal skills
• IT literate
• Ability to deal with confidential/sensitive and distressing information
• Able to work under pressure
• Knowledge of health and safety issues
• Ability to prioritise workload and meet performance targets
• Active team player
• Demonstrates sensitivity to the needs of individuals and groups
• Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
• Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
• Self-motivated - able to work on own initiative and work effectively as part of a team
• Able to manage stressful situations and make sound decisions
• Mature and professional approach to work.
• Able to demonstrate flexibility in terms of location and working hours
• Evidence of undertaking additional skills training, willingness to develop further
• Knowledge and understanding of equality and diversity issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.