Emergency and Critical Care Team Supervisor

Ethos Veterinary Health; Vancouver (WA); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

Pacific Northwest Pet ER & Specialty Center, part of Ethos Veterinary Health, seeks an ECC Team Supervisor to lead the emergency team, provide real-time coaching, and ensure high-quality patient care across shifts. The role blends clinical duties with administrative leadership and requires Washington LVT licensure and at least five years in veterinary emergency medicine.

You will supervise scheduling, perform evaluations, support staff wellness, and collaborate with hospital leadership to

Qualifications

• Must have a Washington State LVT license or be able to obtain licensure before starting.
• Graduation from an AVMA-accredited Veterinary Technician program.
• Minimum of five years of veterinary clinical experience, including emergency medicine.
• Excellent communication, organizational, conflict-resolution, and problem-solving skills.

Responsabilités

• Provide visible, approachable leadership to foster a positive, collaborative, and accountable team culture.
• Deliver real-time coaching, mentorship, recognition, and constructive feedback to support performance and growth.
• Address performance concerns and interpersonal conflicts in a timely and professional manner.
• Participate in recruitment, onboarding, training, and ongoing development of ECC team members.
• Maintain active presence on the clinical floor, providing hands-on support during high volumes and complex cases.
• Develop, maintain, and publish ECC staff schedules aligned with departmental needs on a quarterly basis.
• Review and approve timesheets, monitor attendance, and address scheduling or payroll concerns.

Connaissances

Leadership

Communication

Emergency medicine

Coaching

Team development

Problem-solving

Formation

AVMA-accredited Vet Tech program

Washington LVT license

Outils

Scheduling software

Practice management systems

Description du poste

We’re seeking an experienced, motivated, and compassionate Emergency & Critical Care (ECC) Team Supervisor to join our hospital leadership team! This hands‑on leadership role is perfect for someone who is passionate about emergency medicine, developing others, and creating a positive, collaborative, and accountable team environment while delivering exceptional patient care.

Schedule:

Our ECC leadership team includes two Team Supervisors, with one covering Sunday–Wednesday and the other Wednesday–Saturday. Together, they support the ECC team across all shifts and provide consistent leadership coverage seven days a week.

This role combines clinical floor shifts with dedicated administrative time, which typically will not exceed 50% of scheduled hours. Supervisors remain actively engaged with the team and available to provide real‑time leadership, clinical guidance, and hands‑on support as needed.

Why Join Pacific Northwest Pet ER & Specialty Center

At Pacific Northwest Pet ER & Specialty Center, part of Ethos Veterinary Health, you'll work with advanced technology including MRI and CT, in a collaborative team environment with a genuine commitment to staff wellness. VTS mentorship opportunities are available for credentialed technicians, and our modern facility includes an employee garden and a real focus on staff wellness and mental health.

ESSENTIAL JOB FUNCTIONS:

Team Leadership and Development

• Provide visible, approachable, and consistent leadership while fostering a positive, collaborative, and accountable team culture.
• Deliver real-time coaching, mentorship, recognition, and constructive feedback to support employee performance and professional growth.
• Address performance concerns, interpersonal conflicts, and behaviors inconsistent with hospital expectations in a timely and professional manner.
• Conduct regular one‑on‑one check‑ins and participate in 90‑day and annual performance evaluations, including appropriate documentation and goal setting.
• Collaborate with the Clinical Operations Manager and Human Resources on personnel concerns requiring additional guidance or intervention.
• Participate in recruitment, interviews, onboarding, training, and ongoing development of ECC team members in collaboration with the Clinical Operations Manager and Hospital Development Team.

Clinical Operations and Floor Support

• Perform the duties of a Licensed Veterinary Technician and maintain proficiency in emergency and critical care nursing.
• Maintain an active presence on the clinical floor, providing hands‑on support, guidance, and leadership during high patient volumes, staffing challenges, and complex cases.
• Support daily patient care workflows, staff assignments, and efficient utilization of departmental resources.
• Promote adherence to hospital policies, clinical protocols, OSHA regulations, and patient safety standards.
• Collaborate with ECC doctors, Specialty and CSR Supervisors, and hospital leadership to support effective communication, patient care, and interdepartmental workflow.
• Identify opportunities to improve departmental processes and communicate broader operational or clinical concerns through appropriate leadership channels.

Scheduling and Administrative Responsibilities

• Develop, maintain, and publish ECC staff schedules that align staffing levels and skill sets with departmental needs on a quarterly basis.
• Manage time‑off requests, scheduling adjustments, shift coverage, and unexpected call‑outs.
• Review and approve biweekly timesheets, monitor attendance, and address scheduling or payroll concerns in accordance with hospital policies.
• Maintain accurate documentation related to employee performance, coaching, attendance, and supervisory responsibilities.
• Collaborate closely with the second ECC Team Supervisor to maintain consistent expectations, communication, and continuity of leadership.
• Participate in leadership and quarterly team meetings, assist with departmental inventory, and support the implementation of hospital initiatives and operational changes.

Additional Expectations

• Maintain an active Washington State Veterinary Technician license throughout employment.
• Work a regular Sunday–Wednesday schedule, with variable hours to support day, swing, and overnight operations.
• Work scheduled weekends and holidays and participate in an on‑call rotation as needed.
• Maintain flexibility to adjust administrative and clinical responsibilities based on hospital needs, including providing additional floor coverage when necessary.
• Demonstrate professionalism, confidentiality, sound judgment, and accountability in all leadership responsibilities.
• Perform other duties as assigned.

QUALIFICATIONS:

Required:

• High school diploma or equivalent.
• Graduation from an AVMA‑accredited Veterinary Technician program.
• Current Washington State LVT license, or ability to obtain licensure prior to starting.
• Minimum of five years of veterinary clinical experience, including emergency medicine.
• Strong clinical knowledge and proficiency in emergency and critical care nursing.
• Excellent communication, organizational, conflict‑resolution, and problem‑solving skills.
• Ability to lead and support a diverse team, manage competing priorities, and remain calm and adaptable in a fast‑paced environment.
• Demonstrated professionalism, reliability, accountability, and a collaborative approach to leadership.

Preferred:

• Minimum of two years of demonstrated leadership experience in an emergency and/or specialty veterinary setting. Formal supervisory experience is not required; candidates with strong mentorship and leadership skills are encouraged to apply.
• Experience with employee scheduling, performance evaluations, onboarding, and staff development.
• Familiarity with veterinary practice management systems, scheduling software, and continuous process improvement.

PACIFIC NORTHWEST PET ER & SPECIALTY CENTER provides equal employment opportunities (EEO) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pacific Northwest Pet ER & Specialty Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall transfer, leaves of absence, compensation and training.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. This position requires repetitive motion, which includes periods of sitting/standing, bending/stooping, kneeling, and lifting up to 50 pounds.

This position may occasionally use repetitive motion.