EMEA OPERATIONAL ACCOUNT MANAGER

Harrison Scott Associates; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company seeks a dynamic Regional Operations Account Manager to manage a major global account across the EMEA region. The ideal candidate will lead operational teams to ensure service delivery, optimize processes, and manage client relationships effectively. A strong background in logistics, artwork production, or manufacturing operations is essential, along with proven leadership and communication skills. This role requires a proactive problem-solver who can navigate complex challenges and drive performance improvements.

Qualifications

• 3+ years’ experience in Operational or Account Management roles.
• Proficiency in CRM software and Microsoft Office.
• Experience with packaging/labelling processes is preferable.

Responsibilities

• Lead and motivate regional teams for operational excellence.
• Act as a central contact for key clients and build trusted relationships.
• Identify and drive continuous improvement in processes and performance.

Skills

Problem-Solving

Communication

Team Leadership

Relationship Building

Tools

CRM Software

Microsoft Office

Job description

Job Title: EMEA OPERATIONAL ACCOUNT MANAGER

Our prestigious client is seeking a dynamic Regional Operations Account Manager to lead the performance and development of a major global account across the EMEA region.

If you have a background in logistics, artwork production, or manufacturing operations and know how to align people, process, and performance, this is an opportunity to step into a regional leadership role. The successful candidate will have a small team of direct reports managing day-to-day personnel (approx. 30).

In this role, you will:

1. Lead and motivate regional teams to ensure smooth service delivery and operational excellence.
2. Act as a central contact for our key client, building trusted relationships and representing the team in high-level meetings, projects, and initiatives.
3. Identify and drive continuous improvement in processes, performance, and collaboration, exceeding expectations.
4. Coordinate across teams and time zones, translating goals into results while maintaining quality, compliance, and customer satisfaction.

You are a natural relationship-builder, confident communicator, and problem-solver capable of leading through influence. Experience in GMP environments or manufacturing supply chains is a strong advantage.

Essential duties include:

1. Planning, organizing, and directing artwork production activities with your managers and customer’s Life Cycle Management & Printed Packaging Materials group.
2. Building and maintaining excellent contact with key decision-makers both internally and externally.
3. Optimizing resource utilization to maximize capacity.
4. Monitoring and reporting account performance via KPIs and metrics.
5. Developing and executing a strategy for improvements across the account.
6. Ensuring compliance and audit readiness with quality functions.
7. Understanding customer requirements and translating them to operational teams.
8. Collaborating with the Global Account Director on operational issues and customer-specific requirements.
9. Leading investigations into customer complaints, managing CAPAs, and communicating non-conformances.
10. Providing project and critical path management as needed.
11. Identifying improvement areas, proposing solutions, and monitoring new processes.
12. Delivering performance appraisals and coaching sessions.
13. Adhering to health, safety, and quality policies.
14. Fostering a positive team environment.

Qualifications / Requirements:

• 3+ years’ experience in Operational or Account Management roles.
• Proficiency in CRM software and Microsoft Office.
• Experience with packaging/labelling processes is preferable but not essential.
• Excellent communication and presentation skills.
• Resilient and willing to challenge when necessary.
• Willingness to travel to UK/Europe (<10%).

Supervisory responsibilities:

This role includes supervisory duties such as hiring, mentoring, and performance appraisal, to be defined with the GAD.

If registered, please login to apply or register with us. Applications are limited to residents in the UK with recent experience in print, packaging, or paper sectors.