Embrace CareConnect Advocate

SCAN; Long Beach (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading not-for-profit organization as a CareConnect Advocate, where you'll be the first point of contact for members, handling inquiries and supporting care team workflows in a mostly remote setting. Bring your strong communication and problem-solving skills to enhance member experience and ensure timely issue resolution. Enjoy a competitive hourly pay with additional benefits including bonuses, PTO, and a 401(k) plan.

Benefits

Annual bonus

Wellness program

PTO

Holidays

401(k) with employer match

Tuition reimbursement

Qualifications

• At least 2 years of experience in call centers, customer service, concierge, or hospitality.
• Healthcare, insurance, or medical group experience preferred.

Responsibilities

• Handle member inquiries via calls and other communication channels.
• Support care coordination and administrative workflows.
• Manage member cases proactively through outreach and documentation.

Skills

Communication

Critical Thinking

Problem Solving

Organizational Skills

Education

High School diploma or GED

Job description

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About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. It is the sole corporate member of SCAN Health Plan, a leading not-for-profit Medicare Advantage plan serving over 270,000 members across California, Arizona, and Nevada. With over 40 years of experience, SCAN is committed to keeping seniors healthy and independent, recognized nationally as a senior healthcare expert. Employees are provided with comprehensive training, advanced tools, and growth opportunities. For more information, visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

As a CareConnect Agent Advocate with Embrace, you will be the first point of contact for members, handling inquiries and concerns via inbound and outbound calls in a remote setting. You will assess and respond to non-clinical issues from members, caregivers, and others through calls, messages, emails, and secure communications. You will support care team workflows, facilitate communication, and reduce barriers to timely care, collaborating with nurses, care coordinators, clinicians, and physicians to ensure timely issue resolution and enhance member experience. This role requires strong communication, critical thinking, and problem-solving skills to navigate complex situations effectively.

You Will

• Handle member inquiries via calls and other communication channels, providing timely and accurate support.
• Support the virtual front and back office functions, assisting in care coordination and administrative workflows.
• Collaborate with care team members to escalate clinical issues appropriately.
• Manage member cases proactively through outreach, documentation, and issue tracking.
• Participate in team meetings to identify trends and improve processes.
• Support member retention through targeted outreach and engagement.
• Adhere to all regulatory requirements, including HIPAA.
• Support SCAN’s vision and goals, and perform other duties as assigned.

Your Qualifications

• High School diploma or GED.
• At least 2 years of experience in call centers, customer service, concierge, or hospitality.
• Healthcare, insurance, or medical group experience preferred.
• Strong critical thinking, communication, and organizational skills.
• Ability to handle high call volumes and multitask effectively.
• Ability to work a flexible schedule including PST hours (7 am – 9 pm).
• Ability to maintain confidentiality and work effectively in a coaching environment.

What’s in it for you?

• Pay: $21.00 per hour
• Mostly remote work
• Annual bonus, wellness program, PTO, and holidays
• 401(k) with employer match
• Recognition programs, tuition reimbursement, and more

SCAN is an equal opportunity employer committed to diversity and inclusion. A background check is required.