Embers Busser

Embers Restaurant Inc; Ocean City (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a family-friendly upscale restaurant as a busser, where you'll support the dining team by setting tables and ensuring excellent guest experiences. With a focus on customer service and teamwork, you'll be part of a vibrant atmosphere that emphasizes fine dining and hospitality in a beautiful location. No previous restaurant experience is necessary, making this a great opportunity for those looking to begin a career in the restaurant industry.

Benefits

Employee discounts

Qualifications

• Experience in customer service is a plus but not required.
• Ability to stand for long periods and lift weights safely.
• Must navigate stairs and work in a fast-paced environment.

Responsibilities

• Set tables, clear used tableware, and reset for next guests.
• Assist servers in fulfilling customer requests swiftly.
• Ensure cleanliness of dining and service areas.

Skills

Customer and Personal Service

Active Listening

Service Orientation

Speaking

Social Perceptiveness

Coordination

Education

No previous restaurant experience required

Job description

Benefits:

Employee discounts

Description & Requirements

A busser serves guests by setting tables; placing and replacing silverware; keeping supplies stocked in service stations; adhering to sanitation and safety policies; clearing, cleaning, and resetting tables, chairs, and the overall restaurant environment.

Work Environment: Embers is a family-friendly upscale restaurant, looking to give our guests a fine dining experience in a stylish atmosphere on the third-floor of our venue. The space offers exquisite views, an open concept kitchen with two giant brick ovens, and provides a nod to our lounge-style origins. The restaurant offers a diverse chophouse selection, fresh seafood options, and nightly specials along with a dynamic wine and cocktail selection.

The Taustin family has been operating businesses in Ocean City for over 80 years giving its customers and employees a family-oriented atmosphere. Due to the majority of the Embers being an outdoor venue, bus persons are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to regularly navigate the stairs when completing tasks relevant to your position including taking patrons to their tables on all levels of the restaurant. You will need to enter the kitchen, which is fast paced, noisy, and hot at times.

Duties & Responsibilities:

Obtain service area assignment at the beginning of each shift

Observe guests as they are seated, if you see the server has not greeted them yet, and they have been waiting, greet them, and let them know their server will be right with them

Remove used tableware between courses and provide tableware for next course as support to the server

Clear tables after guests leave

Take tableware to bus station, dish room, or assigned areas and place silverware, dishes, glassware, etc. in appropriate areas for washing

Between table turns, promptly clean the tabletops, chairs, and any ledges.

Check floor and clean as needed

Reset and arrange tabletops

Respond appropriately to guest requests. Communicate guest requests to server or a manager as needed

Communicate with server and hostess to assure efficient seating, table utilization and customer service

Assist server as needed with customer requests, supplies, drink orders, and food delivery, especially with large parties and during peak periods

Assist in cleaning restrooms when requested by host, server, head server, or manager

Thank guests for their visit, suggest they rate us on one of the social media platforms and invite them to return

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

If on call on the schedule must be available that day for a shift if called in

Qualifications/Skills:

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation and elevation of customer satisfaction.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation — Actively looking for ways to help people.

Speaking — Talking to others to convey information effectively.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Coordination — Adjusting actions in relation to others' actions.

Communicate with supervisors and respond to protocols and procedures after training

Demonstrate ability to communicate with the public, work time spent standing, working with or in a group or team.

Education and/or Experience:

No previous restaurant experience required

Physical Demands:

Be able to work in a standing position for long periods of time (up to 8 hours)

Be able to safely lift and easily maneuver trays of food frequently weighing up to 25 to 35 pounds.

Be able to navigate stairs and work at a fast pace.

Computer/Technology Skills:

None

Certificates, Licenses, Registrations:

None

Language/Communication Skills:

Have working knowledge of the predominant language(s) of our guests