Embedded Technical Architect

salesforce.com, inc.; Seattle (WA); Hybrid; USD 148,190 - 231,980; Full time

Job summary

Salesforce is seeking an Embedded Technical Architect who will be onsite with strategic customers, driving adoption of Salesforce solutions through hands-on prototyping and education. You will partner with Account SE and AE to shape long-term strategies, focusing on Service Cloud, Sales Cloud, Marketing Cloud, Agentforce, and Data Cloud.

The role blends pre-sales and long-term technical advisory, requiring 2+ days a week onsite and strong communication with executives.

Qualifications

• 5+ years of demonstrable solution/technical architecture experience in pre-sales, consulting, or professional services.
• Ability to design a complex data model, sharing/visibility strategy, and a system-level architecture for an enterprise.
• Exceptional problem-solving skills and ability to present complex technical narratives to engineers and executives.
• Ability to be onsite with customers 50-60% of the time.

Responsibilities

• Onsite discovery: run workshops with business users and development teams to identify use cases and data flows.
• Design & deliver POCs: build functional slices using Apex, LWC, and Flow.
• Customer Education: raise awareness of Salesforce capabilities and educate IT and business teams.
• Customer Health Checks: conduct quarterly checks and surface opportunities with licensed features.
• Accelerate Adoption: provide hands-on support, prototype ideas, and enable adoption of new features.
• Architect the Solution: maintain scalable, secure, multi-cloud architecture and review with senior leaders.
• Team Enablement: share POC assets, playbooks, and best practices.

Skills

Solution architecture

Communication skills

Pre-sales experience

Onsite collaboration

Education

Salesforce certifications (Administrator / Sales / Service Cloud)

Tools

Apex

LWC

Flow

Salesforce Platform

Data Cloud

Job description

Embedded Technical Architect

Embedded Technical Architect is a technical architect who is comfortable being onsite with strategic customers, getting hands‑on‑keyboard to enable new capabilities, building working prototypes, and expanding the technical use, business value, and long‑term adoption of Salesforce solutions.

We are seeking highly experienced, hands‑on Technical Architects to drive day‑to‑day adoption, consumption and usage of Salesforce products. This role is a hybrid of a pre‑sales consultant and a long‑term technical advisor, requiring the Architect to be physically embedded (2+ days/week) with their aligned strategic customers in the region. You will partner closely with your Account SE and AE to drive a long‑term strategy for your assigned account(s).

This Architect’s primary mission is to identify and deliver increased customer usage by designing, coding, and configuring high‑fidelity, data‑driven and agentic solutions that showcase the value of the Salesforce platform, with a deep focus on Service Cloud, Sales Cloud, Marketing Cloud, Agentforce (AI) and Data Cloud. Additionally, you will act as a trusted advisor to ensure successful adoption of features and capabilities and drive consumption growth.

Key Responsibilities

• Onsite Technical Discovery: Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.
• Design & Deliver POCs: Own the end‑to‑end process of any Proof of Concept (POC) needed. This is a hands‑on, configuration and coding role where you will build functional slices of the final solution using Apex, LWC, and Flow.
• Customer Education: Ensure consistent awareness and education of Salesforce capabilities for the customer. Build confidence and credibility throughout IT and business teams. Regular education on new features and new acquisitions.
• Customer Health Checks + Education: Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used. Ensure customer awareness of new and/or underutilized features and how they can meet business needs.
• Accelerate Adoption: Provide hands‑on support and education to the customer’s team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption.
• Architect the Solution: Maintain a scalable, secure, and high‑performance multi‑cloud solution and review regularly with VPs of Engineering and CTOs.
• Team Enablement & Knowledge Sharing: Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.

Required Qualifications

• Experience: 5+ years of demonstrable solution/technical architecture experience in a demanding pre‑sales, consulting, or professional services role.
• Architecture Acumen: Ability to design a complex data model, define a sharing/visibility strategy, and create a system‑level architecture for a complex enterprise.
• Communication: Exceptional problem‑solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C‑level executives.
• Availability: Ability to be onsite with your customer(s) 50‑60% of the time.

Preferred Qualifications

• Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
• Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios. Experience implementing or supporting Data360 (Data Cloud).
• Familiarity with public cloud platforms (AWS, Azure, GCP).
• Deep understanding of Agentic standards (MCP, A2A).
• Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).

Compensation

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. The typical base salary range for this position is $148,190 - $231,980 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $162,960 - $255,150 per year. This range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Equal Employment Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.