Embedded Field Service Representative - Controls

ATS Corporation; Salt Lake City (UT); On-site; USD 62,000 - 100,000; Full time

Job summary

ATS Corporation is seeking an Embedded Field Service Representative to join their Life Sciences team. This role combines on-site support in Salt Lake City with an initial machine build phase in Canada. Ideal candidates hold a Bachelor's in controls engineering and have relevant control system experience, particularly within the Life Sciences sector. The position emphasizes troubleshooting, customer engagement, and teamwork, with opportunities for professional growth within a dynamic organization.

Benefits

Competitive salaries

Overtime pay eligibility

Comprehensive health and dental benefits

Retirement Savings Matching

Tuition reimbursement program

Employee Incentive Bonus program

Flexible PTO

Qualifications

• Greater than three years of experience in control and automation.
• Experience with industrial control systems, especially in Life Sciences.
• Self-motivated and able to work independently.

Responsibilities

• Troubleshoot controls equipment at customer facilities.
• Build and maintain strong relationships with the customer.
• Drive operational and performance metrics of equipment.

Skills

Troubleshooting

Communication

Problem-Solving

Customer-Centric

Technical Proficiency

Education

Bachelor's degree in controls engineering

Tools

Rockwell PLC

Siemens PLC

Microsoft 365

Salesforce

Job description

Embedded Field Service Representative - Controls

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Embedded Field Service Representative - Controls

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The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

We are seeking candidates who are either willing to relocate or currently reside in or near Sandy/Salt Lake City, Utah, Rochester/Buffalo New York, Raleigh/Winston-Salem, North Carolina or Chicago, Illinois

For this role, there is an on-site component that will require you to be on-site in Cambridge, Canada to be involved with the build of the machine (living in Canada for 6 months to a year).

Once the machine is built, you would move back to the USA and provide ongoing support to the customer at their location (either Sandy/Salt Lake City, Utah, Rochester/Buffalo New York, Raleigh/Winston-Salem, North Carolina or Chicago, Illinois)

ESSENTIAL JOB DUTIES:

Embedded – Asset Build Stage (located at the build division)

Working with cross-functional disciplines and departments on brand new equipment where you’ll be expected to be part of or acquire:

• Integration with the CAPEX Team – valued and contributing team member of the build team
• Building Strong Relationships – With the other members of the Build Team, CAPEX PM, and customers
• Deepening Product Knowledge – Understanding the customer’s product and assembly process
• Enhancing Technical Skills – Learning critical processes & new technologies
• Operational Proficiency – Gaining hands-on experience with PLC, HMI, and Servo systems, fault messaging, and machine diagnostics
• Collaborative Problem-Solving – Working closely with the assembly team lead to troubleshoot and refine integration
• Service Strategy Involvement – Engaging in integration, Pre-FAT, FAT, installation, & SAT
  
  

Embedded – On-Site Stage

Execute the POST- SAT Service Support Strategy as per contract including:

• Formal and informal training as required
• Transfer of knowledge to the customer
• Primary liaison to the customer
• Role will be embedded at the Customer’s facility for the duration of the embedded resource contract
• Facilitate warranty/non-warranty claims with the customer centric team.
  
  

Responsibilities Include:

Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment

Troubleshoot controls equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements

Operate system to demonstrate equipment operation and to analyze malfunctions.

Record changes to software and electrical schematics following our red line process.

Provide information for machine technical documentation.

Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance.

Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting.

Work with suppliers to resolve technical issues at customers’ sites.

Make recommendations for software changes only on items that require changes.

Follow all customers’ safety regulations while at their facility.

Maintain service reports and bulletins as required and submit them to the appropriate departments.

Responsible to meet or exceed customer expectations in an efficient manner.

Be able to make accurate equipment audits and reports.

Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance.

Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development.

Maintain International Standardization Organization (ISO) standards.

Work on site at customer’s facility daily and be required to provide weekly time and site report details. Weekend work may be required on an as-needed basis.

Reside near the customer site for quick responsiveness.

Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday.

Work within the employee handbook requirements of embedded resources within the embedded contract.

Comply with all ATS Company policies.

Other duties as assigned.

Qualifications

Bachelor’s degree in controls engineering, or equivalent combination of education and experience related field, and successful demonstration of knowledge and responsibilities.

Greater than three (3) years of experience within a control and automation environment.

Current experience with Rockwell, Siemens PLC programming languages, architecture, and networks for design, debug and troubleshooting. Other platforms a plus.

Experience with large scale, highly complex industrial control systems with preference Life Science type systems

Servo Experience Is Required (camming Servo Experience Preferred).

ABB/Fanuc robot experience would be of value.

Experience in Vision, sensing and peripheral systems.

Network experience using Ethernet/IP, Profinet, and other industrial control/IT networks.

Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization.

Self-motivated, proactive, and willing to take on new challenges and tasks.

Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)

Experience using Salesforce would be an advantage.

Strong communication skills, ability to build and maintain relationships, Customer-Centric.

Requires excellent interpersonal and commercial skills

Strong command of the English language with the ability to communicate effectively, both orally and in writing.

Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience.

The ability to read drawings, reference manuals and assembly systems instruction guides is essential.

Dependable with a great work ethic and attendance.

Able to work independently in a fast-paced environment with no supervision.

Driving license in good standing is essential.

Required to be able to travel to the US, Canada and Europe

Required to locate for the period of the system build (at any of our ATS manufacturing sites)

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards - Competitive starting salaries (compensation will be determined based on the location of the embedded resource: $30 - $48/hour USD) overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, Retirement Savings Matching program and optional Employee Share Purchase Program

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

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