Embassy Suites Rockford Riverfront - Housekeeping Assistant Supervisor

Therockfordconferencecenter; Rockford (IL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Embassy Suites Rockford Riverfront is looking for a Housekeeping Assistant Supervisor in Rockford, IL. In this role, you will be responsible for overseeing housekeeping operations, ensuring guest room cleanliness, and providing training to staff.

The ideal candidate should have 1 to 2 years of experience in a hotel setting, with a preference for those in supervisory roles. A High School diploma is required, and you will be part of a team that values attention to detail and guest satisfaction.

Qualifications

• 1 to 2 years of experience in housekeeping or related field required.
• Previous supervisory responsibility preferred.
• High School diploma or equivalent required.

Responsibilities

• Administer and coordinate housekeeping functions in assigned sections.
• Inspect Guest Rooms to ensure standards are met.
• Assist with training Room Attendants as needed.
• Monitor cleanliness and orderliness of staff and equipment.

Skills

Progressive experience in a hotel

Supervisory skills

Attention to detail

Education

High School diploma or equivalent

Job description

Embassy Suites Rockford Riverfront - Housekeeping Assistant Supervisor Address 416 South Main Street, Rockford, IL, 61101, US Compensation $16.00/hour

Description

The Housekeeping Assistant Supervisor is responsible for helping administer and coordinate housekeeping functions in assigned sections. Responsible for helping to inspect Guest Rooms and ensuring they are cleaned up to standards, assist Room Attendants as needed, provide necessary training. Responsible for assuming all Housekeeping Supervisor functions in his/her absence.

QUALIFICATIONS

• At least 1 to 2 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

JOB RESPONSIBILITIES

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
• Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Handle items for Lost and Found according to the standards.
• Be familiar with all Aimbridge Hospitality policies and House Rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Assist with proper and constructive training of Room Attendants.
• Motivate, coach, and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by Management.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan