Embassy Suites Dallas Love Field - Front Desk Manager

Aimbridge Hospitality; Dallas (TX); On-site; USD 89,000 - 115,000; Full time

Job summary

Aimbridge Hospitality is seeking a skilled Front Desk Manager for the Embassy Suites Dallas Love Field. This role requires strong leadership and customer service skills to enhance guest experiences and optimize operations. Ideal candidates will have significant hotel experience and a commitment to excellence in service.

Benefits

Daily Pay options

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 5+ years of progressive experience in hotel or related field.
• Experience in a supervisory role is required.
• Proficient in Windows and related software.

Responsibilities

• Ensure smooth operation of the Front Office with exceptional guest service.
• Lead and motivate Front Desk personnel.
• Manage financial aspects of the Front Desk and optimize revenue.

Skills

Customer Service Orientation

Leadership

Problem-Solving

Communication

Financial Acumen

Education

2-year college degree with related experience

4-year college degree with at least 1 year of related experience

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Embassy Suites Dallas Love Field - Front Desk Manager

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Embassy Suites Dallas Love Field - Front Desk Manager

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About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

Join Our Team as a Front Desk Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

Key Skills And Responsibilities

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
  
  

What We’re Looking For

• Experience: 5+ years of progressive experience in a hotel or related field with supervisory experience
• Education: 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Skills: Proficient in Windows operating systems, spreadsheets, and word processing.
• Attributes: Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Additional Requirements: Valid driver's license from the applicable state.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Embassy Suites by Hilton Dallas Love Field offers more comfort, space and amenities than the average hotel. Ideally located two miles from Dallas Love Field Airport (DAL), this all-suite hotel offers complimentary shuttle service to and from the airport. Situated north of the beautiful city of Dallas, our hotel is seven miles from the attractions of downtown and only minutes from SMU, Topgolf, American Airlines Center and more. Guests can enjoy the array of indoor and outdoor activities and services. They can sip a cold drink in our quiet patio or take a run around the 4.5-mile greenbelt jogging trail leading to Bachman Creek Park. Travelers can start their morning with a free made-to-order breakfast, or work out in the fitness center and go for a swim in the indoor pool. In the evenings we invite our guests to join us for a drink at the complimentary Evening Reception. Dallas business travelers enjoy our convenient location, fully equipped BusinessLink Business Center and meeting space for up to 300 guests. Embassy Suites also features 3,500 sq. ft. of indoor and outdoor event space that is perfect for a family reunion, Dallas wedding, or reception.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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