Email Specialist

KWFC; Springfield (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Convoy of Hope, based in Springfield, MO, is seeking an Email Specialist to support Marketing Cloud efforts. The role involves building emails, personalizing content with AMPscript, and analyzing performance metrics to optimize campaigns.

You will collaborate with the Communications team to ensure brand consistency, test strategies, and improve deliverability while supporting automation initiatives and other duties as assigned.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• 1+ year experience building emails using templates, HTML & CSS.
• 1+ year experience using Adobe Suite.
• Experience with email automation is strongly preferred.
• Strong project management skills are required.
• Excellent organization and attention to detail in a fast-paced environment.

Responsibilities

• Build emails using templates, HTML, and CSS.
• Use AMPscript to personalize and add dynamic content.
• Report and analyze email analytics.
• Monitor deliverability and CAN-SPAM compliance.
• Create and run A/B tests for subject lines, content, and design.
• Ensure brand standards by collaborating with Communications.
• Assist with project management for email campaigns and related projects.
• Troubleshoot issues with templates, list segmentation, and deliverability.
• Champion ongoing improvements to email features and processes.

Skills

HTML & CSS

Email templates

Adobe Suite

Email automation

Project management

Attention to detail

PC/Mac

Education

Bachelor's in business or communications

HS diploma or equivalent

Tools

Adobe Suite

Job description

Description

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.Ministry FunctionThe Email Specialist supports the ministry of Convoy of Hope by assisting the Marketing Cloud Specialist through building, testing, and approving emails that align with goals of Convoy of Hope.Essential Duties & ResponsibilitiesBuilds emails using templates, HTML, and CSS.Uses AMPscript to personalize and add dynamic content to email communication.Reports and analyzes email analytics.Monitors deliverability of sends and practices CAN-SPAM.Creates and implements A/B testing for subject lines, content, and design.Ensures brand standards and messaging are consistent by working with the Communications department.Assists with project management for all email's projects and campaigns.Determines email needs and best practices when consulting with a department.Establishes guidelines and suggestions on send frequency.Troubleshoots technical issues related to templates, list segmentation, and deliverability.Champions continuous advancement of email features and process improvements.Engages with automation and SMS sending as needed.Fulfills other duties as needed.

Qualifications

Required, Knowledge, Skills & AbilitiesA bachelor's degree in business, communications, or related field is preferred; a high school diploma or equivalent is required.One or more years of experience building emails using templates, HTML, and CSS.One or more years of experience using Adobe Suite.Experience with email automation is strongly preferred.Possesses strong project management skills.Proficient in PC/Mac and software programs.Displays strong organization skills, attention to detail, and the ability to concentrate in a fast-paced environment.Successfully multi-tasks, efficiently and accurately completing each project within time deadlines.Organizational Values & Ministry Participation RequirementsAs a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

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