Email Security Support Engineer

Check Point Software Technologies Ltd.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a technical support specialist to enhance customer satisfaction by troubleshooting issues and collaborating with engineering teams. Candidates should possess strong problem-solving skills, experience with Python and SQL, and a passion for IT security. This role offers an opportunity to work in a dynamic environment while ensuring quality service delivery.

Qualifications

• Experience supporting SaaS-based products.
• Ability to manage time and priorities proactively.
• Passionate about technology and IT security.

Responsibilities

• Track and triage customer support tickets.
• Collaborate with software engineers to resolve problems.
• Play a crucial role in incident management response.

Skills

Python

Bash

PowerShell

SQL

Technical problem-solving

Analytical skills

Fluent in Spanish

Proficient in English

Education

Bachelor’s Degree in Computer Science or related field

Tools

Jira

Zendesk

Job description

Key Responsibilities

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Qualifications

• Experience in Python, Bash, and PowerShell
• Experience with querying using SQL
• Experience supporting SaaS-based products
• Experience working with ticket/case management systems (e.g., Jira, Zendesk)
• Strong technical problem-solving and analytical skills with a willingness to see investigations through to the end
• Ability to manage your own time and priorities with a proactive attitude
• Passionate about technology and IT security, eager to work in a dynamic, fast-paced environment
• Fluent in Spanish and proficient in English

Preferred Skills

• Experience with email security/mail flow
• Experience with Office365, G-Suite, Microsoft Exchange, Active Directory, or ADFS
• Knowledge of HTTP/S, SMTP, DNS, LDAP, or similar protocols
• Bachelor’s Degree in Computer Science or related field (a plus)
• Team player with a learning mindset
• Ability to work without sponsorship in the country of application

Apply Now

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration without regard to religion, race, color, sex, marital or veteran status, age, national origin, disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other protected characteristic.