Email Deliverability Consultant

Iterable; Chicago (IL); On-site; USD 97,000 - 151,000; Full time

Benefits offered by this job

Paid parental leave

Competitive salaries

401(k) plan

Medical, dental, vision, & life

Professional Development allowance

Wellness allowance

Pre-tax commuter benefits

Complete laptop workstation

Job summary

Iterable is the leading AI-powered customer engagement platform trusted by Redfin, SeatGeek, Priceline, Calm, Box and more. The role focuses on delivering top-tier email deliverability consulting to enterprise clients, ensuring inbox placement and ROI while partnering with support and sales teams.

London San Francisco Lisbon style? (HR note: rely on original content) The US base salary ranges from $96,500 to $151,000 with comprehensive benefits and perks.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2-4 years experience in email deliverability consulting.
• 2+ years experience in a B2B customer-facing role for a high-tech SaaS organization.
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.).
• High technical aptitude, motivated, goal-oriented in a fast-paced startup environment.

Responsibilities

• Provide email deliverability consulting services for new and existing customers of Iterable.
• Educate customers on email marketing best practices while providing deliverability support.
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools.
• Ensure customers have a smooth experience with our product and increasing their ROI.
• Partner with Support to analyze tickets, discover trends and resolve issues.
• Ensure high level email campaign deliverability for a growing client base of enterprise companies.
• Monitor client satisfaction to develop retention and growth strategies.
• Gather delivery data into account assessments including Email Deliverability Reports.

Skills

Deliverability consulting

Customer-facing

ISP policies

Email best practices

Deliverability tools

Education

Bachelor’s degree

Tools

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Sparkpost

Mailgun

Sendgrid

Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds.

About the Role

As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

Responsibilities

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing “best practices” while providing deliverability support
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through MAAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

Qualifications

• Bachelor’s degree or equivalent experience
• 2 - 4 years experience in email deliverability consulting and/or email deliverability support
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
• Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of CAN-SPAM/GDPR/anti-spam laws
• Excellent communication skills and a strong desire to work with customers
• An embodiment of Iterable's core values: growth-mindset, humility, balance and trust
• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Bonus Points

• Previous experience with email marketing, email compliance, push notifications, and/or SMS software

Perks & Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

Salary

The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Equal Opportunity

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.