Email Channel Execution - Sr. Market Info Specialist

Bank of America; Plano (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Bank of America is seeking an Email Channel Manager to drive marketing and servicing campaigns within the Email Channel. The role requires leading cross-functional teams, handling multiple assignments, and ensuring email accuracy throughout execution.

Ideal candidates will have strong project management, organizational, and analytical skills, with experience in email campaigns and familiarity with Salesforce Marketing Cloud. This position emphasizes in-office collaboration and career development.

Qualifications

• Project and relationship management experience.
• Email execution experience.
• Independent work and ability to handle multiple assignments.
• Excellent organizational, analytical, verbal, and written skills.
• Ability to identify opportunities for innovation and continuous improvement.
• Ability to communicate challenges and successes clearly and foster positive working relationships.
• Proficient in MS Office products – especially Excel and PowerPoint.
• Proven ability to audit and perform quality control tasks.
• Ability to multi-task and manage timelines.

Responsibilities

• This role contributes to achieving goals through coding and/or metadata management, support and technical direction for platforms and operations.
• Interacts with managers and partners to identify, analyze, and resolve complex problems or to develop process improvements.
• Translates business needs into technical requirements for supported platforms and ensures systems align with business needs.

Skills

Attention to Detail

Collaboration

Problem Solving

Data Collection and Entry

Oral Communications

Written Communications

Technical Documentation

Technical Strategy Development

Analytical Thinking

Data Quality Management

Decision Making

Project Management

Email Execution

Office Software

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

Excel

PowerPoint

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations working under guided supervision when needed. Key responsibilities include interacting with managers and partners to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms, working independently with direction.

This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations, providing input into the design. Key responsibilities include interacting extensively with managers and partners across the enterprise to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms and ensuring all systems support conform to business needs and specifications.

The Email Channel Manager role is responsible for executing marketing and servicing email campaigns within Bank of America's Email Channel. We seek a proven leader who can manage the execution of campaigns and project work as well as think strategically in a highly regulated, critical, and visible channel. This candidate should be able to lead cross-functional work teams and work independently and in large group settings, as well as handle multiple assignments concurrently. This candidate will also be responsible for detailed review of email accuracy throughout the execution process.

Required Qualifications

• Project and relationship management experience
• Email execution experience
• This candidate should be able to work well independently and in large group settings, as well as handle multiple assignments simultaneously.
• Must have excellent organizational, analytical, verbal, and written skills
• Demonstrated ability to identify opportunities for innovation and continuous improvement
• Ability to communicate challenges and successes clearly and foster positive working relationships
• Proficient in MS Office Products – especially Excel and PowerPoint
• Proven ability to audit and perform quality control tasks
• Ability to multi-task and proactively timelines

Desired Qualifications

• Knowledge of html rendering issues preferred
• Experience with Salesforce Marketing Cloud

Skills

• Attention to Detail
• Collaboration
• Problem Solving
• Recording/Organizing Information
• Solution Delivery Process
• Active Listening
• Data Collection and Entry
• Oral Communications
• Technical Documentation
• Technical Strategy Development
• Analytical Thinking
• Data Quality Management
• Decision Making
• Project Management
• Written Communications

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift

1st shift (United States of America)

Hours Per Week

40