Email Channel Execution (AMPscript & HTML) - Sr. Market Information Manager

Bank of America; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America in San Francisco is seeking an Email Production Manager to lead end-to-end email production, including build, testing, and deployment, and to ensure flawless operational delivery across campaigns.

The role requires hands-on experience with Salesforce Marketing Cloud, AMPscript and HTML, strong project management, and the ability to coordinate with business, technology, compliance, and creative teams to deliver timely communications.

Qualifications

• Hands-on experience delivering email production in a complex environment.
• Experience with Salesforce Marketing Cloud, AMPscript, and HTML for email development and troubleshooting.
• Strong project and cross-functional relationship management, with ability to influence across teams.
• Ability to manage multiple concurrent assignments and meet tight timelines.

Responsibilities

• Own end-to-end email production: build, setup, testing, QA, deployment.
• Collaborate with business, technology, compliance, analytics, creative agencies, and vendors to execute campaigns.
• Manage production timelines and dependencies to ensure on-schedule deliverables.
• Coordinate and execute comprehensive email testing across teams for content, targeting, rendering, and compliance.
• Develop, modify, and maintain email assets using HTML and dynamic content logic.
• Enforce production standards, best practices, and quality controls to minimize defects.
• Identify opportunities to improve workflows, tools, and processes to increase efficiency.

Skills

Attention to Detail

Collaboration

Project Management

Data Quality Management

Technical Documentation

Analytical Thinking

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Salesforce Marketing Cloud

SQL

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the delivery of tactical plans to achieve goals through advanced coding and/or metadata management, providing support and technical leadership for platforms and operations. Key responsibilities include contributing to the design, development, execution and continuous improvement of operational and strategic initiatives to drive cross-channel client & prospect eligibility, targeting, and platform enablement. Job expectations include interacting with senior leaders, providing support and technical expertise for supported platforms.

The Email Production Manager owns the backend execution of marketing and servicing email campaigns within Bank of America’s Email Channel, partnering for execution intake through deployment. This role is accountable for flawless operational delivery, adherence to email standard best practices, and effective cross functional coordination to ensure accurate, timely, and scalable email communications.

The ideal candidate brings deep hands on email production experience, strong operational discipline, and the ability to manage several high volume, high risk communications concurrently.

Key Responsibilities:

• Own end to end email production, including build, setup, testing, quality assurance, and deployment.
• Partner cross functionally with line of business stakeholders, technology teams, compliance partners, analytics, creative agencies, and email vendors to execute campaigns.
• Manage production timelines and dependencies, ensuring deliverables are completed accurately and on schedule.
• Coordinate and execute comprehensive email testing across teams to validate content, targeting, rendering, and compliance.
• Develop, modify, and maintain email assets using HTML and dynamic content logic as needed.
• Enforce production standards, best practices, and quality controls to minimize defects and redeployments.
• Identify opportunities to improve workflows, tools, and processes to increase efficiency and execution quality.

Required Qualifications:

• Proven experience in email production, execution, and operational delivery within a complex environment.
• Deep hands on experience with Salesforce Marketing Cloud, including AMPscript and HTML for email development, execution, and troubleshooting.
• Strong project and relationship management skills, with the ability to influence and collaborate across large, cross functional teams.
• Demonstrated ability to manage multiple concurrent assignments independently while meeting strict execution timelines.
• Exceptional attention to detail, with proven experience performing quality control and audit checks.
• Strong written, verbal, analytical, and organizational skills.
• Proficiency in Microsoft Office products, particularly Excel and PowerPoint.
• Demonstrated ability to identify opportunities for innovation and continuous improvement.

Desired Qualifications:

• SQL and database experience

Skills:

• Attention to Detail
• Business Operations Management
• Collaboration
• Project Management
• Technical Strategy Development
• Business Process Analysis
• Decision Making
• Oral Communications
• Recording/Organizing Information
• Solution Delivery Process
• Active Listening
• Analytical Thinking
• Continuous Improvement
• Data Quality Management
• Technical Documentation

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40