EM Site Coordinator

The GEO Group Australia Pty Ltd.; Santa Rosa (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group is seeking a Site Coordinator to install, service, and remove electronic monitoring equipment across contracted sites. You’ll handle participant intake, orientation, and ongoing customer service while maintaining equipment and inventory integrity.

Role requires navigating field conditions, extensive local travel, and coordinating with Monitoring Operations. A high school diploma or GED and relevant EM equipment experience are preferred.

Qualifications

• Six (6) months’ experience in the field installation of EM equipment or similar/related experience preferred.

Responsibilities

• Install and remove EM equipment in contracting agency offices or participant residences per contract.
• Complete initial intake process with participants and data entry into required systems.
• Conduct program orientation meetings to explain rules and responsibilities.
• Maintain inventory of equipment and supplies to service contracts; minimize lost/damaged items.
• Troubleshoot equipment problems and coordinate with Monitoring Operations staff as needed.
• Possibly conduct drug screens and breath analysis when required by contract.

Skills

Field installation of EM equipment

Interpret EM messages and reports

Verbal and written communication

Inventory management

Independent work

Education

High school diploma or GED

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Qualifications

Minimum Requirements:

• High school diploma or GED required
• At least six (6) months’ experience in the field installation of EM equipment or similar/related experience preferred.
• Valid driver’s license and the ability to safely operate a motor vehicle.
• Work experience in the corrections industry preferred.
• Knowledge of electronic monitoring field equipment.
• Ability to interpret EM messages and daily summary reports.
• Effective verbal and written communication skills with internal and external contacts.
• Good presentation skills.
• Ability to organize and manage inventory.
• Ability to work independently with minimal supervision.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

• Installations and general fieldwork may require entering possible unstable or hostile environments.
• Extensive local travel required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to safely operate a motor vehicle to deliver and install EM equipment.

Responsibilities

Summary:

The Site Coordinator provides participant orientation of program rules as outlined by the Court Order. Provides the installation, servicing, and removal of electronic monitoring equipment. Reports violations as outlined by the Agency’s contract. Collects program payments directly from participants, ensuring that all nonpayment is reported prior to a negative balance. Maintains equipment, ensuring that it is in working order and that inventory levels are kept at a sufficient level and that lost/damaged is kept to a minimum. Provides customer service to all stakeholders involved in the contracting of services.

Primary Duties and Responsibilities:

• The Site Coordinator completes the initial intake process with participants, including the preparation of all paperwork and data entry into required systems.
• Conducts program orientation meetings with new participants to explain program rules and regulations and ensure participants understand their responsibilities.
• Installs and removes EM equipment in contracting agency offices or in participant residences in accordance with contractual guidelines.
• The Site Coordinator maintains adequate inventory of equipment and supplies in order to service contracts within a specific area. Ensures that equipment is in good working order. Works to keep lost and damaged equipment levels to a minimum.
• The Site Coordinator ay set participant schedules and specify all approved activities based on sentencing information, if required by contract. Approves temporary schedule changes for approved activities.
• The Site Coordinator troubleshoots equipment problems in the office or in participant residences, via telephone and/or in conjunction with Monitoring Operations staff.
• May conduct drug screens according to assigned random schedule for each participant check-in, as required by contract.
• May perform breath analysis when necessary for equipment installation or participant check-in, as required by contract.