Elmhurst, IL – Customer Service Representative

City of Elmhurst; Elmhurst (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA contribution

Tuition reimbursement

Paid time off

IMRF retirement

Job summary

City of Elmhurst in Illinois seeks a Customer Service Representative to support the Community Development Department with permits, inspections, and code enforcement information.

You will assist at the front counter, explain city rules, and manage records, payments, and correspondence. Strong communication and accuracy are essential in this on-site role with a focus on public service.

Qualifications

• High school diploma or GED required with 2 years of customer service and cash handling.
• Experience handling money and researching accounts is expected.

Responsibilities

• Enter data for permits, inspections and code enforcement activity.
• Assist Building Commissioner front counter; issue permits and provide information on codes, permits and zoning.
• Explain City rules and help applicants fill forms for service.
• Type and proofread records, forms and correspondence.
• Maintain filing systems and records.
• Answer telephone calls and provide routine information.
• Process payments and post to customer accounts.
• Coordinate FOIA responses and Health Department approvals.
• Compile monthly and yearly building and code enforcement reports.

Skills

Customer service

Data entry

Payment processing

Record keeping

Communication

Reading drawings

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Job description

City of Elmhurst

Employment Opportunity

CUSTOMER SERVICE REPRESENTATIVE

Position Summary

Provides a variety of administrative services to support the customer service needs of the Community Development Department.

Essential Functions

• Enters data into computer, for permits, inspections and code enforcement activity.
• Acts as support staff for the Building Commissioner in assisting people at the front counter; answers questions, issues permits, disseminates information, and accepts and processes inquiries regarding building codes, permits, code enforcement, construction requirements and zoning matters.
• Explains City rules, regulations and procedures to citizens and contractors, aids citizens in filling out forms and applications for service. Provides information and handouts pertinent to buildings/additions, sign permits, elevators, plumbing, fences, swimming pools, and electrical.
• Types and proofreads records, forms, and correspondence.
• Indexes and files correspondence, reports, and forms. Maintains records and filing systems according to established methods and procedures.
• Answers telephone calls and provides routine information.
• Maintains directories and extensions of offices.
• Counts and verifies funds received, writes receipts, maintains appropriate records and prepares deposit tickets. May maintain accounts receivable and payable records.
• Operates office technology as required.
• Maintains current elevator certificates records.
• Maintains files of microfilm drawings.
• Notifies Assessors Office of permit activity and obtains related drawings for the Assessor.
• Coordinates Health Department approvals.
• Coordinates FOIA responses with the FOIA Officer.
• Compiles and completes monthly and yearly building and code enforcement reports.
• Maintains departmental payroll records on the City's financial software program.
• Notifies DuPage County Clerk's Office of lawn sprinkler permits.

Qualifications

• High school diploma/GED; AND two years of experience providing customer service which has included handling money and researching accounts; OR an equivalent combination of education, training and experience as determined by Human Resources.

Required Knowledge and Skills

• Ability to communicate with the public, in person and over the telephone.
• Proficiency in Microsoft Word, Excel, and related applications.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Ability to read and understand construction drawings, in a cursory manner, in order to give general information and relate simple standard requirements to permit applicants.
• Correct business English, including spelling, grammar, and punctuation.
• Reviewing customer accounts, identifying discrepancies and determining action needed.
• Performing basic mathematical calculations.
• Updating and maintaining customer records in a computerized database; acquiring account-related information from multiple sources including computerized databases.
• Assessing customer requests and determining appropriate resolutions.
• Interpreting applicable codes, regulations and procedures and explaining them to diverse groups of people.
• Communicating account information clearly and correctly to customers.
• Producing written correspondence with clearly organized thoughts and proper sentence construction, punctuation, and grammar.
• Processing payment transactions and accurately posting to customer accounts.
• Correctly using information on the application to assess and collect fees.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Regular and reliable attendance is an essential function of this role.

Salary and Benefits

Salary Range: $25.48-$38.22/hour DOQ. FLSA Status: Exempt. Benefits: Includes medical, dental, vision and life insurance (City contributes annually half the cost of the deductible to employee HSA), tuition reimbursement, paid time off, and participation in the Illinois Municipal Retirement Fund (IMRF).

The City of Elmhurst is an Equal Opportunity Employer