ELM Operations Engineer, ELM Program Launch

Amazon; Nashville (TN); On-site; USD 69,000 - 103,000; Full time

Job summary

Amazon.com Services LLC is seeking a Team Leader in Operations nationwide with a focus on leading Amazon Associates, ensuring safety, performance, and compliance on shift, and driving continuous improvements across fulfillment and delivery networks.

You will mentor a team, set goals, coordinate with Field RME, and manage site launches from planning through go-live, while maintaining quality and security standards in a fast-paced environment.

Qualifications

• 5+ years of industrial, operations, manufacturing, or project engineering experience.
• 3+ years of maintenance or engineering experience.
• Bachelor's degree in a relevant field.
• Flexible schedule including weekends, nights, and holidays.
• Experience with material handling equipment (MHE) or automation environments.
• Experience leading cross-functional teams through launch readiness and go-live phases.

Responsibilities

• Lead and develop a team of Amazon Associates.
• Communicate policies to Associates and ensure compliance and consistency.
• Develop performance goals to meet customer promise expectations.
• Support all safety programs and OSHA compliance for a safe environment.
• Ensure security procedures and product loss prevention.
• Create, manage and support recognition and communication programs.
• Partner with management to maintain quality control standards.
• Execute site-level launch delivery and manage tactical launch activities.
• Maintain launch trackers end-to-end with clear milestones and owners.
• Provide status updates and elevate risks with data-driven insights.
• Coordinate cross-functional activities with Field RME, Engineering, Construction, L&D, and vendors.
• Monitor launch readiness metrics and ensure data accuracy in reporting tools.
• Support post-launch reviews and implement corrective actions at site level.

Skills

Leadership

Cross-functional collaboration

Project management

Education

Bachelor's degree

Job description

Description

Are you looking to become a leader in a global operation that has hundreds of leaders and thousands of employees? Would you like the challenge of delivering continuously improved customer experiences to over millions and millions of customers? Could you assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation? If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as a Team Leader—opportunities nationwide!

Description

Are you looking to become a leader in a global operation that has hundreds of leaders and thousands of employees? Would you like the challenge of delivering continuously improved customer experiences to over millions and millions of customers? Could you assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation? If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as a Team Leader—opportunities nationwide! Amazon is looking for recent, high-potential college graduates who are ready to do what it takes to be successful in the Operations field. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. As a Team Leader, you will have the opportunity to lead and develop your own team of Amazon Associates; your main focus will be motivating, mentoring and coaching your team. The core of the job will be engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained. To achieve this, the Team Leader will ensure that their team of Associates have all the tools needed to succeed for any task during a shift. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!

Locations and Placement

• The position could be located in a Fulfillment Center, Sort Center, or other operations nationwide
• The locations of these buildings are nationwide; the position will likely not be based out of Seattle

Key Responsibilities

• Lead and develop a team of Amazon Associates
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Ensure procedures are followed for building security and product loss prevention
• Create, manage and support recognition and communication programs
• Partner with the management team to establish and maintain quality control standards

Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the building and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Key job responsibilities

• Execute site-level launch delivery: Manage tactical launch activities for assigned sites from RME requirements through commissioning, and post-launch validation, following established quality standards and playbooks
• Maintain and drive project trackers: Own site-level launch trackers end-to-end, ensuring every milestone, owner, and commitment date is accurate, visible, and actioned on time
• Provide status updates and elevate risks: Deliver clear, data-driven updates on site-level milestones to your manager and stakeholders, proactively flagging risks and blockers before they impact timelines
• Coordinate cross-functional activities: Work with Field RME, Operations Engineering, Construction, L&D, and vendor partners to keep site launches on track and remove barriers
• Track and report on launch readiness metrics: Monitor IOQ status, staffing, training completion, spare parts delivery, and equipment commissioning for assigned sites, ensuring data accuracy in reporting tools
• Support post-launch reviews: Participate in post-launch assessments, document lessons learned, and implement corrective actions at the site level to improve future launch outcomes

A day in the life

A Day in the Life As an Operations Engineer, your day will be hands-on and execution-focused. You will start by reviewing your site launch trackers to identify any overdue milestones or upcoming deadlines requiring action. You will participate in daily or weekly stand-ups with site teams to review tactical launch activities, confirm task ownership, and document action items. You will update project trackers with the latest status from Field RME, and Operations partners, ensuring data accuracy for leadership reporting. When risks emerge at your sites, you will document them clearly and elevate them through your manager with proposed solutions. You will coordinate with vendors, L&D, and spare parts teams to confirm delivery timelines and flag gaps. You will prepare site-level inputs for Weekly Business Reviews (WBRs) led by your manager, ensuring your data is accurate and complete. Your week will include following up on open action items, verifying milestone completion, and maintaining clear documentation of all launch activities for your assigned sites.

About The Team

The ELM team oversees the transfer of assets (MHE, Base Build, Emerging Tech) to the RME teams, working closely with Project Delivery Teams (e.g., GES, TES, MSP, AR) across Customer Fulfillment (CF), Amazon Transportation Systems (ATS), Amazon Logistics (AMZL), and Amazon Grocery Logistics (AGL). Supporting regions including North America, Europe, Latin America, the Middle East and Africa, Australia, and engaging for standardization with India/Japan, ELM's mission is to deliver a seamless, efficient building experience from the RME perspective, starting from project launch. This involves key objectives like minimizing downtime, increasing equipment availability, and ensuring RME technician readiness. The team also aims to achieve perfect maintenance accessibility, make initial spare parts available at the right cost, and coordinate external maintenance services, focusing on aligning people, processes, and resources to create a "perfect" building experience from the RME standpoint.

Basic Qualifications

• 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
• 3+ years of maintenance or engineering experience
• Bachelor's degree
• Work a flexible schedule including weekends, nights, and holidays
• Experience in material handling equipment (MHE) or automation environments, or experience in reliability/maintenance environments
• Experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases

Preferred Qualifications

• Knowledge of Reliability Centered Maintenance (RCM) programs for commercial refrigeration systems
• Knowledge of performance metrics such as OEE (Overall Equipment Effectiveness), downtime, throughput, or quality
• Experience working with and managing third party vendors
• Experience in Amazon RME (Reliability Maintenance Engineering) or fulfillment operations, or experience in similar environments
• Experience with retrofits, launches, or automation deployments
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, FL, Ruskin - 76,600.00 - 114,900.00 USD annually

USA, MA, Boston - 76,600.00 - 114,900.00 USD annually

USA, TN, Nashville - 68,900.00 - 103,400.00 USD annually

USA, VA, Arlington - 76,600.00 - 114,900.00 USD annually

USA, WA, BELLEVUE - 82,700.00 - 114,900.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10525929