Elite/Lead Field Service Technician

Evoqua Water Technologies; Tuscaloosa (AL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated field service technician to join their team. This role involves executing field service activities at customer sites, ensuring safety and efficiency while maintaining a positive work environment. You will leverage your technical skills and customer service experience to troubleshoot complex systems and provide training to entry-level technicians. With a commitment to diversity and inclusion, this company offers a fulfilling work experience and competitive benefits, making it a great place to grow your career while contributing to solving critical water challenges.

Benefits

Generous PTO package and paid holidays

Dollar-for-dollar 401k match with profit-sharing

Customizable health, dental, and vision insurance

Reward and recognition programs

Paid parental leave

Tuition Reimbursement

Company Wellness Program

Employee Discount Program

Qualifications

• 5-7 years of technical experience in industrial or commercial process water.
• Experience with customer service and troubleshooting mechanical/electrical systems.

Responsibilities

• Initiates and executes field service activities at customer sites safely.
• Proactively troubleshoots systems for mechanical and electrical issues.

Skills

Customer Service

Troubleshooting

Critical Thinking

Basic Controls (PLC)

Education

High School Diploma or Equivalent

Technical Certification or Degree

Industry Specific Licenses

Tools

Microsoft Office

Smart Devices

Job description

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves. If this position interests you and you possess the minimum qualifications, we encourage you to apply. Evoqua encourages all candidates meeting the minimum qualifications for the position to apply.

Position Summary

Initiates and executes field service activities at customer sites in a safe and efficient manner.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Dollar-for-dollar 401k match with a profit-sharing component
• Customizable health, dental and vision insurance (eligible on first date)
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

Core Responsibilities and Tasks

• Creates and maintains safe working environment and cultures within the organization
• Takes care of company property
• Works with more advanced and multi/complex systems
• Proactively trouble shoots systems for mechanical, electrical equipment conditions
• Anticipates and corrects safety issues – both company and customer owned equipment
• May be responsible for work in multiple systems, locations or customers
• Responsible for the escalation and leveraging appropriate company resources to address issues with personnel and customers
• Provides coaching or training to entry-level technicians

Position Requirements

FORMAL EDUCATION:
Required:

• HS diploma or equivalent
• Tech cert or degree or industry specific licenses
• Technical military background preferred

KNOWLEDGE & EXPERIENCE:
Required:

• 5-7 years technical experience including industrial or commercial process water experience
• Experience with Microsoft office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and trouble shooting ability
• Basic controls ability (PLC)
• Able to pass a credit check
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently
• Has ability to lead, coach, guide and motivate

About the company

Evoqua is the global leader in helping municipalities and industrial customers protect and improve the world's most fundamental natural resource: water.