Elite Brand Ambassador

Beautypackaging; Dallas, Chicago (TX, IL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Elite Brand Ambassador to deliver exceptional customer service for a prestigious luxury brand. In this role, you will engage with customers via phone and email, ensuring their needs are met with professionalism and warmth. Your passion for luxury goods and commitment to excellence will shine as you assist customers with their inquiries and orders. This position offers the opportunity to work from home while participating in mandatory training sessions at local boutiques. If you thrive in a high-performance environment and have a knack for luxury retail, this is your chance to shine in a rewarding role.

Qualifications

• Previous experience in luxury retail and customer service is essential.
• Strong verbal and written communication skills are required.
• Ability to work independently in a home office environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Engage with customers to enhance their experience with the brand.
• Document customer interactions accurately and efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Adaptability

Luxury Retail Experience

Technical Skills

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

VoIP Headset

Job description

The Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via phone and email. The Elite Brand Ambassador will assist Chanel’s customers with all aspects of customer service including the placement of orders, general customer service assistance and escalated issues across three lines of business: Fashion, Fragrance & Beauty and Watches & Fine Jewelry. The Elite Brand Ambassador will utilize a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world class customer service to their customers.

This position is available in Illinois and Texas and candidates must reside within reasonable commuting distance of Chicago or Dallas. Although Elite Brand Ambassadors work from secure home offices, mandatory training at Chanel boutiques and training facilities is conducted throughout the year. Elite Brand Ambassadors must be located within commuting distance to the facilities. Current training locations include:

Dallas: 100 Highland Park Village, Dallas, TX 75205
Chicago: 935 North Michigan Avenue, Chicago, IL 60611

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

• Handle customer service inquiries with sophistication for Chanel customers via phone, email and chat (chat to be added in the future).
• Provide warm, personable, professional and courteous service at all times.
• Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel and proud to represent the brand.
• Provide service in a manner that takes the service one step further, by engaging in fact finding to ensure you are solving all of the customer needs.
• Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
• Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
• Confident and driven to find solutions to customers issues.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Thrive in an environment with high performance standards.
• Communicate with customers and exhibit genuine empathy when appropriate.
• Embrace the commitment to customer service and nourishes brand loyalty.
• Ability to accurately document customer interaction details accurately.
• Applies high quality customer service guidelines while servicing customers.
• Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
• Other duties as assigned.

Job Requirements:

• Ability to work within reasonable commuting distance of Dallas or Chicago.
• Ability to work one of the following shifts:
• Full-time: Monday–Friday up to 40 hours (availability from 9:00am-9:00pm EST).
• Part-time: Monday–Friday up to 29 hours (availability from 10:00am-6:00pm EST).
• Part-time: Monday–Friday up to 29 hours (availability from 1:00pm-9:00pm EST).
• Part-time: Saturday and Sunday: 10:00am-6:00pm EST.
• Must have ability to travel to Chanel boutiques or training centers for trainings 4-6 times per year.
• Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.
• Due to the home-office nature of this job, the Elite Brand Ambassadors is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Job Qualifications:

• Previous in-store retail experience ideally in luxury retail.
• Have a genuine passion for fashion, fragrance, cosmetics and luxury goods in general.
• Have experience with luxury brands and serving affluent customers.
• Excellent verbal and written communication skills.
• Experience and proven success in customer service in a luxury environment preferred.
• Chat experience preferred.
• Flexible, adaptable and willing to take on new things.
• Desire to keep learning.
• Very professional, calm.
• Strong computer and internet skills. Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs.
• Able to type at least 35 words per minute with excellent spelling and use of grammar skills.
• Able to use effective and probing questioning and listening techniques to identify customer needs.
• Polite, friendly and knowledgeable phone demeanor.
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently and exhibit ownership as well as in a team environment.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to successfully pass a credit, criminal and employment reference security check.
• Able to work within the given availability outlined above.
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction.
• Able to supply a computer, internet, and telephone and service that meets the current minimum requirements.

System and Office Requirements to be provided by the Elite Brand Ambassador:

• Home Office – Home office is in a separate room that is noise free and has a door with locks.
• File cabinet or desk drawer with lock.
• Cross-cut Shredder Machine.
• Internet Access – minimum 2.5 Mbps download and .5 Mbps upload – DSL, or Cable (dial up, satellite, and wireless connections are NOT permitted).
• Internet connection must be a wired connection to your computer (wireless not permitted).
• Ability to receive and send faxes.
• Sound card with speakers or USB speakers.
• Anti-Virus Software, Anti-Spyware, & Firewall – Current and regularly updated required.
• Home Office Computer:
• Windows 8 (32-bit/64-bit): 2 GB RAM or higher; Processor Speed – Dual Core Processor: 1.5 GHz or higher.
• Windows 7 (32-bit/64-bit): 1 GB RAM or higher; Processor Speed – Single Processor: 2 GHz or higher. Dual Core Processor: 1 GHz or higher.
• Windows Vista (32-bit/64-bit) with Service Pack 1 or higher: 1 GB RAM or higher; Processor Speed – Single Processor: 2 GHz or higher. Dual Core Processor: 1 GHz or higher.

Macintosh is NOT supported.

Voice over IP (VoIP) Requirements:

• All calls for team members will be taken using VoIP.
• If offered employment, team members must complete the VIPdesk Connect VoIP setup modules no less than two weeks prior to the training start date.
• USB headset that meets the requirements below.
• VoIP USB Headset Requirements:
• Headset packaging/instructions must state that product is made for using VoIP or Skype.

“Gaming” headsets are not acceptable.

• Must be a wired connection to your computer. Wireless connections are NOT permitted.
• Headset must be a USB headset.
• Headsets that plug into a headphone/mic jack or portable devices (3.5mm plug) are NOT acceptable.
• Headset packaging must state that it has a noise-cancelling microphone.
• Approved headsets include:
• Jabra UC Voice 150 Duo.