Eligibility Specialist Supervisor (Turner, County - 00024989)

Georgia Department of Human Services; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor to lead a team in determining program eligibility and ensuring compliance with policies. This role offers opportunities for professional growth and a generous benefits package, including flexible work schedules and telework options.

Benefits

Flexible Work Schedule

Training Opportunities

Retirement Plans

Paid Holidays

Medical, Dental, Vision Insurance

Qualifications

• 4 years of customer contact experience, including 1 year in a supervisory role.
• 2 years of experience at Eligibility Specialist 2/3 level with GA DFCS.

Responsibilities

• Supervise and support a team of Eligibility Specialists.
• Ensure compliance with policies and documentation requirements.
• Evaluate staff performance and provide ongoing development.

Skills

Customer Service

Supervision

Teamwork

Education

High School Diploma/GED

Tools

Gateway Eligibility System

Job description

Stronger Families for a Stronger Georgia

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer: Enjoy a generous benefits package that includes a flexible work schedule, training opportunities, retirement plans (including 401(k) and 457 plans), 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs. Telework opportunities are available depending on the position.

Start your career in public service

The Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Specialist Supervisor. This position reports to an Eligibility Services Administrator for Turner County, GA.

Please note: this position is for promotional opportunities only.

Join Our Team!

Provide direct supervision and plan the work of a team of Eligibility Specialists determining program eligibility. Assist in developing policy interpretations, securing services, ensuring timely benefits, and evaluating quality. Maintain a management system to monitor the quality, quantity, and timeliness of benefits.

Role and Responsibilities:

• Supervise and support a team of Eligibility Specialists.
• Assess the effectiveness of services provided and ensure outcome measures are achieved.
• Ensure compliance with policies, documentation, and reporting requirements.
• Foster a cooperative, team-oriented environment.
• Evaluate staff performance and provide ongoing development and training.
• Interview, hire, train, and evaluate employees; recommend disciplinary actions as needed.
• Lead customer support and public assistance efforts.
• Perform other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma/GED and four (4) years of customer contact experience, including one (1) year in a supervisory role.
• OR one (1) year of experience at the Eligibility Spec 3 level or equivalent.

Agency Specific Qualifications:

• Two (2) years of experience at Eligibility Specialist 2/3 level with GA DFCS.
• Trained and worked in two or three OFI programs.
• Must be Gateway eligibility system trained.

For more information about the Georgia Department of Human Services, visit https://dhs.georgia.gov/.

Additional Employment Information:

Current State employees are subject to State Personnel Board rules regarding salary. DHS is an Equal Opportunity Employer. Accommodations under the ADA can be requested by emailing before the closing date. The selected candidate may undergo pre-employment screening, including background checks and drug testing. Educational credentials recognized by CHEA or the US Department of Education will be accepted. DHS may require assistance in emergencies as a condition of employment.

Due to application volume, status updates are not provided by phone or email. All qualified applicants will be considered; only those selected for interviews will be contacted. This position may close at any time once a suitable applicant pool is identified.