Eligibility Specialist Supervisor - Statewide - 00023403

Georgia Department of Human Services; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor to lead a team in determining program eligibility. This role involves supervising staff, ensuring compliance with policies, and providing customer support. The position offers a generous benefits package and opportunities for professional development.

Benefits

Flexible Work Schedule

Employee Retirement Plan

401(k) Plan

Paid Holidays

Medical, Dental, Vision Insurance

Qualifications

• 4 years customer contact experience required.
• 1 year in a supervisory role required.
• Trained in 2 or 3 OFI programs.

Responsibilities

• Supervise a team of Eligibility Specialists.
• Ensure compliance with policies and documentation.
• Evaluate staff performance and provide training.

Skills

Customer Contact

Team Leadership

Policy Compliance

Education

High School Diploma or GED

Tools

Gateway Eligibility System

Job description

Eligibility Specialist Supervisor - Statewide - 00023403

Join to apply for the Eligibility Specialist Supervisor - Statewide - 00023403 role at Georgia Department of Human Services

Eligibility Specialist Supervisor - Statewide - 00023403

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Join to apply for the Eligibility Specialist Supervisor - Statewide - 00023403 role at Georgia Department of Human Services

Description

Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Specialist Supervisor. This position reports to an RSM Eligibility Services Administrator (OFI Administrator) located in the OFI RSM Unit.

Please note this position is for Promotional Opportunities Only.

JOIN OUR TEAM!!!

Job Description

PG - I

Provide direct supervision and plans work of a team/unit of Eligibility Specialists determining program eligibility. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of benefits.

Role And Responsibilities

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.
  
  

Minimum Qualifications

• High school diploma/GED AND Four (4) years of job-related customer contact/interaction experience, AND One (1) year in a lead worker, team lead, or supervisory role.
  
  

OR

• One (1) year of experience at the lower level Eligibility Spec 3 (SST072) or position equivalent.
  
  

Agency Specific Qualifications:

• Two (2) years of experience at lower level Eligibility Specialist 2/3 with GA DFCS.
• Trained AND worked in two (2) OR three (3) OFI programs.
• Must be Gateway eligibility system trained.
  
  

Additional Information

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.

Insurance

Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits: 1-800-610-1863 State Health Benefit Plan

Flexible Benefits: 1-877-342-7339 GA Breeze Portal

Retirement

State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System: 1-800-805-4609 ERS Website

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves

Credit Union

Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union

01

What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED
• None of the Above
  
  

02

Have you been trained in at least (2) OFI programs?

• Yes
• No
  
  

03

Are you trained in Georgia Gateway eligibility system?

• No
• Yes
  
  

04

How many years of related experience do you have as a supervisor?

• None
• Less than 1 Year
• 1+ Year
• 2+ Years
• 3+ Years
• More than 4 Years
  
  

05

Have you listed each Eligibility Specialist (formally Economic Support Specialist) position individually on your application? (Do not list your current position to include your start date with the agency)

• Yes
• No
  
  

06

How many years of experience do you have as an Eligibility Specialist (formally Economic Support Specialist) in one or all of the OFI programs: SNAP, Medicaid, and TANF?

• None
• 1+ Year experience
• 2+ Years experience
• 3+ Years experience
• 4+ Years experience
• 5+ Years experience
• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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