Eligibility Specialist Supervisor (Seminole, County) - 00018740

Georgia Department of Human Services; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor to lead a team in determining program eligibility. This role involves direct supervision, policy development, and quality evaluation to ensure effective service delivery to vulnerable populations in Georgia.

Benefits

Flexible Work Schedule

Employee Retirement Plan

401(k) Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Vacation & Sick Leave

Qualifications

• 4 years of customer contact experience, including 1 year in a supervisory role.
• 2 years of experience at Eligibility Specialist 2/3 with GA DFCS.

Responsibilities

• Supervise and support a team of Eligibility Specialists.
• Ensure compliance with policies and evaluate staff performance.
• Lead a customer support and public assistance system.

Skills

Customer Contact

Team Leadership

Education

High School Diploma/GED

Job description

Stronger Families for a Stronger Georgia.

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protection for Georgia's vulnerable children and adults.

What we offer: Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs. Telework opportunities are available depending on the position.

Start your career in public service: The Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Specialist Supervisor. This position reports to an Eligibility Services Administrator for Seminole County, GA.

Please note: This position is for Promotional Opportunities Only.

Join our team!

This role involves providing direct supervision and planning the work of a team of Eligibility Specialists to determine program eligibility. It includes developing policy interpretations, securing services, ensuring timely benefits, and evaluating quality. Managing a system to monitor the quality, quantity, and timeliness of benefits is essential.

Role and Responsibilities:

1. Provide direct supervision and support to your team of Eligibility Specialists.
2. Assess the effectiveness of services provided and ensure outcome measures are achieved.
3. Ensure compliance with policies, documentation, and reporting requirements.
4. Foster a cooperative, team-oriented environment within the unit and with other agencies.
5. Evaluate staff performance and provide ongoing training and development.
6. Handle hiring, training, performance evaluation, and disciplinary actions as needed.
7. Lead and manage a comprehensive customer support and public assistance system.
8. Perform other duties as assigned.

Minimum Qualifications:

• High school diploma/GED AND four (4) years of customer contact/interaction experience, including at least one (1) year in a lead worker, team lead, or supervisory role.
• OR one (1) year of experience at the lower level Eligibility Spec 3 (SST072) or equivalent.

Agency Specific Qualifications:

• Two (2) years of experience at lower level Eligibility Specialist 2/3 with GA DFCS.
• Training and experience in two (2) or three (3) OFI programs.
• Gateway eligibility system trained.

For more information about the Georgia Department of Human Services, visit https://dhs.georgia.gov/.

Employment Information:

• Current State employees are subject to State Personnel Board (SPB) rules regarding salary.
• DHS is an Equal Opportunity Employer.
• Accommodations under the Americans with Disabilities Act (ADA) can be requested by emailing before the closing date.
• Pre-employment screening including drug tests, education verification, and background checks may be required.
• Educational credentials recognized by CHEA or the US Department of Education will be accepted.
• In emergencies, employees may be required to assist as needed.
• Application status updates will not be provided by phone or email; only selected candidates will be contacted.
• This position may close at any time once a satisfactory applicant pool is identified.