Eligibility Specialist II — Training & Quality Lead

State of Florida; Orlando (FL); On-site; USD 31,000 - 43,000; Full time

Job summary

Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking an Eligibility Specialist II-GENERIC or EDP UNIT in Orlando. This professional role supports day-to-day case processing, reviews, training, and mentoring to maintain accuracy and meet deadlines.

Responsibilities include conducting quality reviews, analyzing data from monitoring sources, and applying state and federal policies to determine eligibility for public assistance programs such as food stamps,

Qualifications

• 2+ years experience determining eligibility for food stamps, Medicaid, and cash assistance.
• Knowledge of public assistance program objectives and policies.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.

Responsibilities

• Perform quality management system reviews and provide training.
• Review case readings with ES Specialist I and ensure corrections are timely.
• Analyze data from quality control and monitoring sources to identify problems.
• Determine eligibility for public assistance within required time frames.
• Maintain case records and Medicaid file resolution.
• Identify possible fraud/overpayments and refer as needed.
• Ensure electronic records are documented per procedures.

Skills

Public assistance knowledge

Problem solving

Training principles

Goal setting

Arithmetic

PC skills

Fact-finding interviews

Documentation/reporting

Job description

Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking an Eligibility Specialist II-GENERIC or EDP UNIT in Orlando. This professional role supports day-to-day case processing, reviews, training, and mentoring to maintain accuracy and meet deadlines.

Responsibilities include conducting quality reviews, analyzing data from monitoring sources, and applying state and federal policies to determine eligibility for public assistance programs such as food stamps,