Eligibility Specialist (Hybrid)

Anoka County; Blaine (MN); Hybrid; USD 57,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Advancement opportunities

Job summary

Anoka County is hiring an Eligibility Specialist to determine eligibility for public assistance programs and manage related cases. You will support individuals and families, coordinate services, and advocate for clients within workforce development offerings.

The role is full-time and hybrid, with standard hours and opportunities for advancement. A strong emphasis is placed on accuracy, customer service, and collaboration with other agencies.

Qualifications

• Requires high school diploma and at least 2 years of job-related experience.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Meet with clients to assess needs and verify benefits eligibility.
• Interview clients, process paperwork, determine eligibility for programs.
• Work with other county agencies and departments.
• Maintain detailed records supporting eligibility and deadlines.
• Provide customer service in person and by phone.

Skills

Customer service

Interviewing

Record keeping

Communication

Team collaboration

Education

High school diploma

Equivalent education/experience

Tools

MAXIS

Workforce One

Job description

Hiring range: $57,262.40 to $77,292.80 ($27.53 to $37.16 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 09/23/2026 in order to be considered.

Position Description

The Anoka County Job Training Center is dedicated to empowering individuals and employers through innovative workforce development services.

We are seeking a detail-oriented Eligibility Specialist to play a vital role in supporting individuals and families by determining eligibility for public assistance programs, managing these programs, and providing comprehensive case management. This position helps individuals achieve and maintain self-sufficiency and independence through tailored support and guidance.

This is a full-time, non-exempt, hybridposition. Interviews will take place the week of September 28th for those selected to move forward in the hiring process.

Pay & Benefits

• Anoka County Salary Schedule Grade 30: $57,262.40 to $77,292.80 ($27.53 to $37.16 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

• This position will work at Blaine Human Services Center, located at 1201 89th Ave NE, Blaine, MN 55434.
• This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.
• Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m.

Job Duties and Responsibilities

These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Eligibility Specialist.

• Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for the Job Training Center programs and services.
• Interview clients, process required paperwork and determine eligibility for workforce development programs in accordance with rules and regulations.
• Work collaboratively with other county departments and external agencies.
• Determine initial and/or continuing eligibility of applicants for workforce development programs in accordance with existing regulations.
• Interpret complex information from records and documents needed to determine eligibility.
• Advocate for clients. Coordinate services and connect clients to appropriate resources.
• Provide customer service over the phone and in person.
• Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and Requirements

Minimum Knowledge, Skills, and Abilities Needed

• Requires high school diploma and at least 2 years of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Preferred Knowledge, Skills, and Abilities Needed

• Degree in Behavioral Science, Human Services, Education or related field.
• Strong verbal and written communication skills.
• Knowledge of complex Workforce Investment and Opportunity Act (WIOA) state and federal employment and training regulations
• Working knowledge of MAXIS and Workforce One.
• Experience determining eligibility.

Physical Demands and Work Conditions

• Standard office environment.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness
• Hearing abilities required for general and phone communication, signals, and machine sounds.
• Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work.
• Occasional lifting of 10-20 lbs.