Eligibility Specialist - Case Manager

Knowledge Services; Keystone Manor (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist in Indianapolis to assist in processing applications for public assistance programs such as TANF, SNAP, and Medicaid. You will gather data, verify documents, and determine eligibility in collaboration with the DFR.

This role requires strong communication, organizational skills, and experience in a social service environment. Training provided; standard 37.5-hour week with benefits and PTO.

Qualifications

• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and basic data entry.
• Experience in customer service and case management.
• Independent worker with reliability and initiative.
• 2 years in a social service environment is desired.
• Bachelor or Associate degree in Counseling or Social Services preferred; HS diploma acceptable.

Responsibilities

• Gathers data for all relevant assistance programs with clients.
• Verifies information meets state policies.
• Obtains release forms and medical records as needed.
• Verifies income, assets and other documents.
• Explains regulations and program requirements to clients.
• Uses automated systems to determine eligibility for state programs.
• Performs data entry into state database.
• Responds to inquiries by phone or email in a timely manner.

Skills

Strong written & verbal skills

Microsoft Office

Data entry

Customer service

Independent worker

Case management

2 years social service experience

Bachelor/Associate degree preferred

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED required

Tools

None

Job description

Overview

THIS POSITION IS LOCATED IN INDIANAPOLIS, INDIANA.

Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Qualifications

• Highly organized and analytical team player
• Previous Case Manager experience is a plus
• Strong written and verbal skills
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Case management skills
• Independent worker who is a self-starter that is reliable and dependable
• Strong customer service background with a professional demeanor
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role.The wage is $18.00/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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