Eligibility Specialist - Case Manager

Knowledge Services; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Benefits

Training program

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist in Indianapolis, IN to assist with processing applications for TANF, SNAP, and Medicaid. Responsibilities include data collection, verification, document handling, and data entry into the state system. Strong communication and organizational skills are essential.

The role offers a structured training program, a 37.5-hour work week (Mon-Fri, 8:00 AM–4:30 PM), and benefits with paid time off. Salary starts at $18.00/hour with room for growth.

Qualifications

• Excellent written and verbal communication skills.
• Independent worker with reliability and initiative.
• Experience in social services and/or case management.
• Strong customer service mindset with professional demeanor.
• Basic math and data entry accuracy.
• Familiarity with state program requirements and eligibility processes.

Responsibilities

• Gather data for public assistance programs from clients in person or by phone.
• Verify information for accuracy per state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other financial documents.
• Explain program requirements to clients.
• Enter data into the state database and respond to inquiries.

Skills

Written & verbal communication

Independent worker

Customer service

Microsoft Office

Case management

Attention to detail

Education

Bachelor's or Associate in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

THIS POSITION IS LOCATED IN INDIANAPOLIS, INDIANA.

Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Qualifications

• Highly organized and analytical team player
• Previous Case Manager experience is a plus
• Strong written and verbal skills
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Case management skills
• Independent worker who is a self-starter that is reliable and dependable
• Strong customer service background with a professional demeanor
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role.The wage is $18.00/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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