Eligibility Specialist - Benefit Processor

Indiana Division of Family Resources; United States; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is hiring an Eligibility Specialist for the Indiana DFR. The role supports processing applications for TANF, SNAP, and Medicaid, via in-person or phone interactions in Auburn, IN. You will verify data, gather documents, and determine eligibility with state systems.

We seek organized, customer-focused individuals with strong communication skills. The position offers a 37.5-hour work week, paid benefits, and a starting wage of 16.50 per hour.

Qualifications

• Gathers data for all relevant assistance programs with clients face-to-face or by phone.
• Verifies information meets state policies and requirements.
• Obtains release forms and medical records as needed.
• Verifies income, assets and other documents.
• Explains regulations and program requirements to clients.
• Uses automated system to determine program eligibility.
• Enters data into the state database accurately.
• Responds to inquiries via phone or email in a timely manner.

Responsibilities

• Greet clients and collect data for TANF, SNAP, Medicaid applications.
• Check documents for accuracy and policy compliance.
• Request and review income, assets, and legal documents as needed.
• Explain program rules and advise clients on next steps.
• Process eligibility determinations in the state system.
• Maintain organized records and respond to inquiries promptly.

Skills

Highly organized

Strong written and verbal skills

Independent worker

Reliable and dependable

Customer service background

Analytical mindset

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

THIS POSITION IS LOCATED IN AUBURN, IN.

Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients


• Verify all information is gathered accurately and meets state policies


• Obtain release forms and medical records as needed


• Verify income, assets, and other financial / legal documents


• Review regulations and program requirements with clients


• Utilize automated program to determine eligibility of state assistance programs


• Data entry into state database


• Respond to all inquiries in a timely manner via phone or email

Qualifications

• Highly organized and analytical team player


• Previous Case Manager experience is a plus


• Strong written and verbal skills


• Solid computer skills, Microsoft Office proficiency


• Basic math skills


• Case management skills


• Independent worker who is a self-starter that is reliable and dependable


• Strong customer service background with a professional demeanor


• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required


• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs


• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. The wage is $16.50/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.


• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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