Eligibility Specialist 1

Savista, LLC; Kankakee (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Savista, LLC in Kankakee, IL is hiring an Eligibility Specialist I to aid uninsured and underinsured patients in accessing financial assistance for medical care. You will meet with patients, assess eligibility, and guide them through Medicaid, Medicare, disability, and charity programs while ensuring HIPAA-compliant recordkeeping.

This full-time, onsite role requires empathy, strong organization, and clear communication to help patients navigate complex funding options and meet deadlines.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in a customer-facing role, preferably in healthcare financial counseling, patient advocacy or case management.
• Flexibility to provide support at nearby hospital locations within assigned market area.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Travel: 0-15%

Responsibilities

• Meet with patients in-person to assess financial assistance eligibility and provide guidance on available programs.
• Facilitate the application process for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility and resolve coverage issues.
• Maintain a high caseload, prioritizing tasks to meet deadlines and follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients empathetically.
• Maintain accurate and confidential records in compliance with HIPAA and policies.
• Meet productivity and quality metrics for financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects as assigned.

Skills

Customer service

Healthcare billing

Communication

Empathy

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.Work Schedule and Location:Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Friday from 8:00am to 4:30pm to meet business needs.Primary Hospital Locations: This position is onsite and will be required to service the primary hospital locations of:St. Mary Kankakee Hospital -500 W Court St, Kankakee, IL 60901Key ResponsibilitiesMeet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.Maintain accurate and confidential records in compliance with HIPAA and organizational policies.Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.Efficiently use multiple systems and databases to gather, track, and report on patient data.Assist with vacancy coverage, as needed.Complete special projects, as assigned.Qualifications & Competencies:Required:High school diploma or GEDAt least 1 year of experience in a customer-facing role, preferably in healthcare financial counseling, patient advocacy or case management type roles.Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.Capability to work in a fast-paced environment with changing priorities and patient needs.Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.Ensure all documentation is accurate, complete, and submitted on time.Reliable transportation and a valid driver’s license.Travel: 0-15%Preferred:Proficiency in English and Spanish preferred but not required.Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20 to $24 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.California Job Candidate Notice