Eligibility Specialist 1

Savista; Jacksonville (FL); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Savista seeks an Eligibility Specialist I to help uninsured patients access financial assistance for medical care. You will assess eligibility for government and charity programs and guide patients through application processes with care and accuracy.

The role requires in-person patient interactions at UF Health Jacksonville locations, collaboration with hospital staff, and tracking of multiple cases with HIPAA-compliant documentation. A valid driver’s license is needed.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer-facing experience, preferably in healthcare financial counseling or case management.
• Knowledge of Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.
• Flexibility to cover nearby locations within the market area.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communication, with clear explanations to patients.
• Ability to identify solutions to financial challenges using program knowledge.
• Ability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients and build trust.
• Work well with colleagues, hospital staff, and external agencies.
• Ensure documentation is accurate, complete, and submitted on time.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Meet with patients in-person to assess financial assistance eligibility and guide through programs.
• Facilitate applications for Medicaid, Medicare, Disability, and charity care with timely documentation.
• Act as liaison between patients, hospital staff, and agencies to establish eligibility and funding.
• Manage multiple patient cases and prioritize tasks to meet deadlines.
• Explain financial obligations and funding options empathetically.
• Maintain confidential records in HIPAA-compliant systems.
• Support productivity and quality metrics in alignment with goals.
• Utilize hospital systems and databases to track patient data.
• Assist with vacancy coverage as needed.
• Complete special projects as assigned.

Skills

Customer-facing experience

Healthcare financial counseling

Empathy

Education

High School Diploma or GED

Tools

Hospital systems

Job description

## Eligibility Specialist 1Apply: UF Health Jacksonville: Full time: Posted Today: R5939Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.**Work Hours & Location:*** **Work Hours:** Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Friday from 8:00am to 4:30pm to meet business needs.* **Primary Locations:** This position is onsite and will be required to service the primary hospital locations of: + UF Health Jacksonville, 655 West 8th Street, Jacksonville, Florida 32209 + UF Health Jacksonville North, 15255 Max Legett Parkway, Jacksonville, Florida 32218**Key Responsibilities:*** Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.* Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.* Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.* Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.* Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.* Maintain accurate and confidential records in compliance with HIPAA and organizational policies.* Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.* Efficiently use multiple systems and databases to gather, track, and report on patient data.* Assist with vacancy coverage, as needed.* Complete special projects, as assigned.**Qualifications & Competencies:****Required:*** High school diploma or GED* At least 1 year of experience in a customer-facing role, preferably in healthcare financial counseling or case management.* Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.* Knowledge of medical terminology and healthcare accounts receivable processes.* Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.* Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.* Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.* Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.* Capability to work in a fast-paced environment with changing priorities and patient needs.* Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.* Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.* Ensure all documentation is accurate, complete, and submitted on time.* Reliable transportation and a valid driver’s license.Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $19-$21 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.