ELIGIBILITY SPECIALIST

City of New York; Manhattan (KS); On-site; USD 65,000 - 75,000; Full time

Job summary

City of New York, Income Clearance Program, seeks Eligibility Specialist II to process income matches and determine Cash Assistance, SNAP, and Medical Assistance. You will verify information in the Welfare Management System and prepare eligibility forms for appropriate case actions at 375 Pearl Street, with a 9-5, Mon-Fri schedule.

The role requires thorough review of data, accuracy in budgeting benefits, and ability to collaborate with multiple city agencies.

Qualifications

• Completion of 30 semester credits or equivalent education/experience.
• Four-year high school diploma or equivalent required; substitution rules apply.
• Experience in reviewing case actions and interacting with social services data.

Responsibilities

• Review matches and referral information via Welfare Management System (WMS).
• Prepare eligibility forms, verify accuracy and review authorizations to initiate actions.
• Compute cash assistance, SNAP, and medical assistance by verifying match material.
• Initiate recoupment for overpayments in SNAP and Cash Assistance.
• Complete daily work reports and participate in trainings and meetings.
• Perform other tasks as assigned by the Unit Supervisor.

Skills

Case action review

HRA systems knowledge

MS Office

Communication skills

Education

30 semester credits

High school diploma or equivalent

Combination of education/experience

Job description

APPLICANTS MUST BE PERMANENT IN THE ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE.

DSS-AO is responsible for protecting the integrity of social services programs administered by the NY City DSS and ensuring that DSS complies with all statutory, regulatory and contractual standards.

The Income Clearance Program (ICP) is responsible for the processing of various computer matches which indicates income or resources received by Cash Assistance (CA), Non-Cash Assistance and mixed household participants. The computer matches are designed to reduce fraud, ineligibility/error levels for both Cash Assistance and Supplemental Nutrition Assistance Program (SNAP). ICP interacts with other programs, City and State agencies including, Management Information Systems (MIS), Medical Insurance and Community Services Administration (MICSA), the Administration for Children Services (ACS), the NYS Department of Health (NYSDOH) and others to coordinate and reconcile these possible discrepancies.

Income Clearance Program is recruiting for (19) Eligibility Specialist II's to function as an Eligibility Specialists, who will:

• Review matches and referral information concerning participant’s cases by accessing and verifying the accuracy of the information submitted, via the Welfare Management System (WMS).
• Prepare eligibility forms, review matches and referral data, verify for accuracy, review current/past authorizations to initiate processing of appropriate case actions.
• Compute/determine the amount of Cash Assistance, SNAP, and Medical Assistance by reviewing, obtaining, and verifying match material, ensuring correct budgeting for requested assistance.
• Initiate recoupment upon determination of an overpayment in SNAP and Cash Assistance Benefits.
• Complete daily work activities report and submit to supervisor, attend/participate in training activities, staff/group and agency meetings as necessary.
• Perform other tasks as assigned by the Unit Supervisor

Work Location: 375 Pearl Street

Hours/Schedule: 9-5 M-F

ELIGIBILITY SPECIALIST - 10104

Minimum Qualifications

1. Completion of 30 semester credits at an accredited college or university; or
2. A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below:
   • Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or
   • Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or
   • Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or
3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.

Special Note

Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements.

Preferred Skills

• Ability to review and critically assess case actions and use evaluation techniques to implement corrective actions timely.
• Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, TALX and NYCWAY.
• Knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written communication skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.