Eligibility Services Technician I - #25-1570-01

Alameda County; Hayward (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks dedicated Eligibility Services Technicians to join their team in providing essential support to individuals and families in need. This role involves assisting clients in navigating health coverage options and ensuring they meet eligibility requirements for various assistance programs. Ideal candidates will possess strong communication skills and a commitment to exceptional customer service, thriving in a collaborative environment. You'll be part of a diverse team focused on making a positive impact in the community while enjoying a comprehensive benefits package that supports your well-being and professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Flexible Spending Accounts

Vacation and Sick Leave

Employee Assistance Program

Child Care Resources

Employee Discount Program

Wellness Programs

Qualifications

• Experience in community service or public contact roles.
• Ability to communicate effectively with diverse populations.

Responsibilities

• Assist individuals and families in enrolling for health coverage.
• Determine eligibility for programs like CalFresh and Medi-Cal.

Skills

Customer Service

Interpersonal Skills

Communication

Mathematical Computations

Problem Solving

Education

High School Diploma

Experience in Public Contact

Tools

Windows-based Software

Office Equipment

Job description

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Supplemental Questionnaire:A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification. Qualified bilingual persons who speak English and are also fluent in:Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is anadditional bi-weekly compensationfor persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. Applications and SupplementalQuestionnaireswill onlybe accepted on-line.

DESCRIPTION

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. THE POSITION Eligibility Services Technicians are specialists in assisting individuals, families and children enroll in or maintain health coverage and determining initial and on-going eligibility for programs such as CalFresh, General Assistance, CalWORKs and/or Medi-Cal. The current openings are in Oakland and Hayward. There are four levels of staffing for the Eligibility Services Technician Series. Eligibility Services Technicians I—III are a flexibly-staffed class; work is expected to be performed at the Eligibility Services Technician III level, but with initial selection made at the Eligibility Services TechnicianI (or entry) level.Eligibility Services TechnicianIV represents the senior level of the series and is filled through the Alameda County Civil Service examination process. Eligibility Services Technician Iare required to participate in specialized training classes in preparation of learning effective interviewing techniques, appropriate computerized case management and applicable Federal, State and County regulatory requirements. They are expected to flex-promote to Eligibility Services Technician II after successfully completing six months of training and the demonstration of excellent work habits and job performance. Eligibility Services TechnicianIIs are expected to maintain excellent work habits, gain work experience and demonstrate program proficiency which qualifies them to flex-promote toEligibility Services TechnicianIII after the equivalent of one year full-time service. Appointments to Eligibility Services TechnicianI and Eligibility Services TechnicianII will not be extended beyond six months and one year, respectively. THE IDEAL CANDIDATE The Ideal Candidate for the positions of Eligibility Service Technician I -- III is committed to providing exceptional customer service and possesses a background of performing community service or a work history in working face-to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds. The Ideal Candidate is an effective communicator; displays excellent interpersonal skills, quickly grasps new concepts and is able to disseminate information accurately and quickly to Social Services applicants and recipients. The Ideal Candidate has well-developed work habits and exceptional skills using computers and Windows-based software. Additionally, the Ideal Candidate will be able to: • Perform clerical work that involves independent judgment and requires accuracy and speed. • Make accurate arithmetical computations. • Understand and follow complex oral and written directions. • Establish and maintain cooperative working relationships with co-workers and the public. To learn more about the exciting work of our Eligibility Service Technicians, please watch the short video below.

MINIMUM QUALIFICATIONS

Either I Experience: The equivalent of one year of experience in the class of Specialist Clerk I or higher in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts). Or II Experience: The equivalent of one year of full-time, paid and/or volunteer general office experience, involving public contact via face-to-face or over-the-phone, interviewing and obtaining personal information from the general public. License: Possession of a valid California Motor Vehicle Operator's license is required. NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies: Knowledge of: • Modern office practices and procedures, including business correspondence and filing and standard office equipment operation. Ability to: • Communicate effectively in writing and orally. • Establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies and co-workers. • Deal impartially and with restraint in stressful situations. • Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations. • Perform mathematical computations accurately. • Follow complex oral and written instructions. • Use computers and software applications effectively • Use office equipment such as fax, printers, copiers and scanners

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of applicants' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2)Virtual Written Examination (Weighted Pass/Fail): A multiple-choice written test that will be weighted as qualifying only. 3)Virtual Computer Skills Assessment (Weighted Pass/Fail): A data entry accuracy test that will be weighted as qualifying only. 4)Oral Panel Interview Examination (Weighted as 100% of the final examination score):If the candidate is successful in the written and computer assessment portions of the examination process, then the candidate will be invited to participate in an oral panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidate who passes this portion of the exam will then be scored and put into rank order. The oral panel interview examination may also serve as the hiring interview at the discretion of the hiring authority. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,https://hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates aretentativeand subject to change based on the needs of the Agency. TENTATIVE RECRUITMENT PLAN: Deadline for Filing: **5:00 PM, Tuesday, May 27, 2025 Review of Minimum Qualifications: By June 9, 2025 Virtual Written Examination: Week of July 7, 2025 Virtual Performance Examination: Week of August 11, 2025 Civil Service Oral Examination: Week of September 15, 2025 Notification of Results: October 1, 2025 TENTATIVE SELECTION PLAN: *Departmental Hiring Interviews: Combined Process *If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcementbefore the last date offiling.Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website:https://hrs.alamedacountyca.gov

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being Medical – HMO & PPO Plans Dental – HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1stUnited Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please [e-mail], @acgov.org, [e-mail]@jobaps.comas accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email [e-mail] [e-mail] routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Montrice Goodman| Human Resources Analyst Human Resource Services, County of Alameda [phone] |[e-mail] https://hrs.alamedacountyca.gov DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.