Eligibility Lead Representative

Pyramid Consulting, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Pyramid Consulting, Inc is looking for an Eligibility Lead Representative for a contract position. This remote role involves customer service, assessing cancellation requests, and upselling insurance products. Candidates must have a health and life insurance license and strong communication skills.

Benefits

Health Insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Active Life and Health insurance license required.
• Must work evenings, weekends, and holidays.
• Experience in sales and customer service preferred.

Responsibilities

• Receive and assess calls from customers wanting to cancel policies.
• Conduct needs assessments to address cancellation reasons.
• Upsell or cross-sell to existing customers when possible.

Skills

Customer service representative

Sales representative

Health and life license

Strong verbal and listening skills

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $25.00/hr

Immediate need for a talented Eligibility Lead Representative. This is a 03+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-72967

Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Receive calls from existing customers looking to cancel their current policy and assess /identify the reason for the cancellation request.
• Conduct a needs assessment to determine options to address customer’s cancellation reasons.
• Outbound calls to existing customers.
• Successfully upsell/cross sell existing customers as available.
• Participate in other assigned Sales Team projects as needed.
• Provide feedback and guidance on market nuances, marketing campaigns and plan operations.
• Attend internal Sales Meetings, Training's and other company events as requested.
• Other duties as assigned.

Key Requirements and Technology Experience:

• Key Skills:Health and life license, customer service representative and sales representative.
• Working knowledge of the health insurance industry.
• Must be available to work evenings, weekends and holidays and commit to and adhere to a phone schedule and shift.
• Standard shifts are anywhere between 8:00am and 8:00pm all time zones and are subject to change based on staffing and business needs.
• Strong telephone verbal and listening skills.
• Ability to work in a fast-paced environment.
• Dedication and commitment to exceptional customer service when selling and servicing our customers.
• Excellent verbal and written communication skills, including oral presentation.
• Strong organizational skills with an attention to detail.
• Working knowledge of Microsoft Office, Salesforce.
• Understanding of the various Client Medicare products (Medicare Advantage, Medicare Supplement, Part D, Ancillary).
• Able to work independently and in a team setting.
• Possess an active Life and Health insurance license.
• High School Diploma.

Our client is a leading Healthcare insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Management

• Industries

  Hospitals and Health Care

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