Eligibility Interviewer: Help Arizonans Access Benefits

Arizona State Government; Bisbee (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Vacation and sick leave

Parental Leave

Deferred compensation

Wellness programs

Tuition reimbursement

Stipend programs

Infant at Work Program

Transit subsidy

Career development

Job summary

Arizona Department of Economic Security (DES) seeks an Eligibility Interviewer in Bisbee, AZ to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This in-office position involves direct client interaction, training, and independent yet team-based work in a fast-paced environment.

The role emphasizes accurate data entry, adherence to program rules, and compassionate service. Benefits include paid training and comprehensive state employee programs.

Qualifications

• Knowledge in: Customer service practices.
• Knowledge in: Computer navigation of various software applications (Google Suite or Microsoft).

Responsibilities

• Assist clients in-person and by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families facing challenging situations.
• Collect and gather information to conduct interviews and determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Enter data on a computer and access multiple screens during interviews.
• Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Skills

Customer service practices

Written and verbal communication

Empathetic and patient

Computer systems navigation

Math skills

Decision making

Independent and team work

Eligibility requirements explanation

Education

High School Diploma or GED

Job description

Arizona Department of Economic Security (DES) seeks an Eligibility Interviewer in Bisbee, AZ to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance. This in-office position involves direct client interaction, training, and independent yet team-based work in a fast-paced environment.

The role emphasizes accurate data entry, adherence to program rules, and compassionate service. Benefits include paid training and comprehensive state employee programs.